LENA
Yerevan,ER
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service with over 8 years experience. Highly efficient planning, problem-solving, and communication skills.
Overview
15
15
years of professional experience
Work History
Audit Officer
Trisula Technolgy LLC
10.2024 - Current
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Monitored game for potential security risk to protect operation and players.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Processed various cash transactions and answered gaming customer questions.
- Secured casino funds not in use after balancing cash drawer.
Customer Service
ASIA IGAMING
01.2017 - 01.2024
- Paid winnings and collected losing bets as established by rules and procedures of each specific game.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing projects from start to finish.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
Administration
PT. Musim Mas
01.2013 - 01.2015
- Conducted careful checks on all company expenses and income
- Ensured all transactions were recorded accurately and following existing transaction evidence
- Summarized the data into structured financial reports to monitor the company's cash flow
- Maximized profits by reducing waste in payroll administration and increasing sales.
- Established and maintained standard office procedures to achieve demanding targets.
- Scheduled appointments and managed calendars for staff members.
- Typed, formatted and edited professional correspondence.
Tax Officer
PT. Intan Sejati Andalan
01.2010 - 01.2012
- Carried out thorough daily audits of expenses and income
- Ensured that all transactions were recorded correctly, by applicable accounting procedures and company policies
- Provided transparency and assisted management in maintaining the company's financial health and detecting problems early
- Conducted targeted tax research to facilitate informed project planning and compliance efforts.
- Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.
- Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
Education
Natural Sciences -
Gajah Mada High School
05.2009
Skills
- Microsoft Word
- Microsoft Excel
- Customer Service
- Negotiation Skills
- Preparing Reports
- Typing Speed 60 WPM
- Teamwork
- Time Management
- Data analytics
- Coaching and mentoring
- Risk assessment analysis
- Strategic planning
- Information technology
- CRM system proficiency
- Multitasking and organization
Languages
English
Upper intermediate
B2
Indonesian
Proficient
C2
Timeline
Audit Officer
Trisula Technolgy LLC
10.2024 - Current
Customer Service
ASIA IGAMING
01.2017 - 01.2024
Administration
PT. Musim Mas
01.2013 - 01.2015
Tax Officer
PT. Intan Sejati Andalan
01.2010 - 01.2012
Natural Sciences -
Gajah Mada High School
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