Laura Chirikyan
Yerevan
Summary
Experienced Business Operations and IT Business Analyst with over 4 years of experience in IT and project management roles, and more than 5 years in banking. Skilled in process optimization, business analysis, workflow automation, and financial management. Strong background in team coordination, budgeting, and data reporting. Proven ability to translate business needs into IT solutions and deliver measurable results. An enthusiastic and proactive professional with a passion for continuous learning, innovation, and driving business growth.
Overview
9
9
years of professional experience
Work History
Business Operations Analyst
Zealous CJSC
Yerevan
10.2021 - Current
- Acted as a liaison between business stakeholders and IT teams to gather, document, and translate business needs into functional and technical requirements.
- Conducted in-depth business analysis to define As-Is and To-Be processes, mapping current workflows and recommending enhancements to increase efficiency and reduce costs.
- Led and delivered company-wide process automation initiatives, including automation of financial data management, invoicing systems, and HR processes, significantly reducing manual workload and improving data consistency.
- Developed and monitored KPIs and performance metrics, generating operational and analytical reports for management decision-making.
- Supported annual budget preparation and forecasting processes.
IT Project Manager
Zealous CJSC
Yerevan
10.2023 - 06.2024
- Developed a comprehensive Project Management Roadmap, clearly defining project objectives, timelines, milestones, and key deliverables in alignment with business strategy.
- Managed project scope, schedules, resource allocation, and budget, ensuring seamless coordination between business goals and IT capacity.
- Oversaw the entire software development lifecycle (SDLC), from design and development to testing, implementation, and post-deployment support, ensuring delivery of reliable, high-quality solutions.
- Led cross-functional teams across business units and IT, optimizing resource utilization and driving successful project execution within defined timelines.
Senior Financial Consultant
Inecobank CJSC| Retail Business Department
Yerevan
01.2018 - 10.2021
- Managed and supervised a team of financial consultants at the branch
- Took full responsibility for a diverse portfolio including loans, credit cards, and deposit products, providing expert advice and tailored financial solutions to clients.
- Assessed clients' financial needs, evaluated creditworthiness, and structured loan agreements in compliance with banking policies.
- Developed branch strategies to boost sales, enhance customer satisfaction, and improve profitability.
- Collaborated with risk, compliance, and operations teams to streamline processes and resolve issues.
Point of Sales and Cooperation Advisor
Inecobank CJSC| Retail Business Department
Yerevan
06.2016 - 01.2018
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Advised retail clients on banking products and services to drive sales and deepen customer relationships.
- Monitored and reported on sales performance and client feedback to improve service delivery.
Education
Bachelor's Degree - Faculty of International Economic Relations
Armenian State University of Economics
2012 - 2016Master's Degree - Faculty of Finance
Armenian State University of Economics
2017 - 2019Skills
- Jira Software
- Google Data Studio
- Google Spreadsheets
- Advanced Excel
- Figma
- Power BI
Languages
Armenian
First Language
English
Advanced (C1)
C1
Russian
Intermediate (B1)
B1
Timeline
IT Project Manager
Zealous CJSC
10.2023 - 06.2024
Business Operations Analyst
Zealous CJSC
10.2021 - Current
Senior Financial Consultant
Inecobank CJSC| Retail Business Department
01.2018 - 10.2021
Point of Sales and Cooperation Advisor
Inecobank CJSC| Retail Business Department
06.2016 - 01.2018
Bachelor's Degree - Faculty of International Economic Relations
Armenian State University of Economics
Master's Degree - Faculty of Finance
Armenian State University of Economics
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