Summary

Overview

Work History

Education

Skills

Languages

Timeline

LANA RIYAL

Amman

Summary

Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

2

2

years of professional experience

Work History

Trainee-Teller

Alawneh exchange

Amman

09.2024 - 10.2024

Issuing internal and external transfers.
Providing electronic payment services and depositing or crediting into electronic wallets.
Handling various financial transactions, primarily related to foreign currency.

Front Desk Receptionist

Orchid hotel

Amman

09.2022 - 01.2023

Answered incoming calls, directed them to appropriate personnel and took messages.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Greeted visitors entering establishment to determine nature and purpose of visit.
Showed off dining areas, pool, spa, and fitness center to prospective and current guests.

Education

Bachelor of Tourism Administration

University of Jordan

06-2023

English Language

Amid East

09-2019

Skills

Time management
Customer service
Relationship building
Data entry

Technical skills
Job skills development
Team collaboration

Languages

Arabic

First Language

English

Upper Intermediate (B2)

B2

Timeline

Trainee-Teller

Alawneh exchange

09.2024 - 10.2024

Front Desk Receptionist

Orchid hotel

09.2022 - 01.2023

Bachelor of Tourism Administration

University of Jordan

English Language

Amid East