Laith Nassar

Taking ownership of controlling the automated regression pipelines and generating releases includes deployment of Bank WORKS components.

Essential functions:

• Active continuous Integration and Continuous Delivery (CI/CD) based application development plus expand awareness.
• Maintain and adhere to architectural standards/principles and ITIL guidelines for incidents, problems and change management.
• Central to obtaining and processing requirements to transform application delivery in an agile fashion.
• Design, propose, and facilitate organizational and process improvements as needed for supporting automation and DevOps.
• Code development and review, source code management, code merging:
  1. Building – CI/CD tools, build status.
  2. Testing – continuous testing.
  3. Packaging an artefact repository, pre-deployment staging.
  4. Releasing includes change management, release approvals.
  5. Configuring – infrastructure configuration and management.
  6. Monitoring both performance and user experience.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
• Troubleshot issues with existing automated processes, providing prompt resolutions to minimize downtime and maintain high levels of efficiency throughout operations.
• Identified and implemented cost-saving measures in IT projects.

Support activities related to major applications life cycle, ensure E-services are delivered, reviewing supplier performance based on particular agreed SLAs and KPIs. Handling a BPOs management from an external party to implement a unique business process:

Essential Functions:

• Conducted research on emerging technologies.
• Collaborates.
• Assess.
• Identify.
• E-HLCCD: ISRM unit security experts to validate data privacy assessments.
• Assessments.
• Formalize.
• Support Model .
• Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business objectives.

Implement Oracle Siebel UCM workflows/developing new solutions in sequence to solve particular business engagements include requirements collection, design, architecture, development, integration, testing, and support while creation of inbound/outbound web services.

Essential Functions:

• Improved system efficiency by optimizing IT processes and implementing automation tools.
• Optimized network performance by monitoring traffic patterns, implementing caching policies, and upgrading hardware components as needed.
• Assisted in development of system security protocols.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Demonstrated expertise in Oracle Siebel IP, 8.1 applications/UCM implementations, working-level proficiency in configuration (UI, BO, and DO layers, business services, integration objects, workflows).
• Oracle Siebel UCM functionality, architecture, PARTY/UCM data model, and entities such as account, contact, address, hierarchy.
• Full lifecycle application development using standard design patterns/frameworks assists with performance tuning, usability assessment/improvement.
• Proactively engage in identifying software issues such as code quality, pattern mismatch, and security issues solution/configuration, integrate Oracle Siebel UCM with existing software/systems.
• Software testing, quality assurance using a testing automation solution “Jira” to plan and manage the software agility progress.
• Documenting the solutions to assure the technical documentation matches GM standards, work closely beside senior developers, software engineers.
• Streamlined company processes through the identification and implementation of strategic software solutions.