GAYANE GYULUMYAN
PRODUCT OWNER
Summary
Analytical and personable, adept at turning complex needs into actionable plans. Skilled in agile, user-centered design, backlog management, and stakeholder communication. Focused on impactful solutions for growth and user satisfaction.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Product Owner
Digitain LLC
10.2022 - Current
- Lead the development and enhancement of the Payment Gateway Admin platform, focusing on analytics and financial reporting
- Manage and prioritize the product backlog, ensuring alignment with business objectives
- Collaborate with stakeholders, UX/UI designers, and development teams to deliver high-quality solutions
- Gather and refine requirements to enhance platform functionality and user experience
- Oversee the end-to-end product development lifecycle, from ideation to release
- Analyze market trends, user feedback, and data insights to drive continuous improvements
- Ensure seamless execution of Agile methodologies, including sprint planning and backlog grooming
Payment Operations Coordinator
Digitain LLC
11.2020 - 10.2022
- Managing payment system configurations and activation
- Collaborating with Product Manager and Product Owners by providing performance reporting to further develop the product into a high performing one
- Preparing and presenting weekly/monthly statistics on incident/problems flow, reasons (the root cause of problems), and timing of resolutions, and work closely with respective stakeholders for increasing the quality of the product
- Providing initiative in mitigating impediments impacting successful team completion of release and sprint goals
- Communication with PSPs for transaction inaccuracies and clarifications and solving issues
- Proactive monitoring, management and resolution of existing issues and transactions, responding to inquiries about incident/problem statuses
Financial Services Manager
McCann CULTURE COMMUNICATION CO.,LTD
02.2019 - 11.2019
- Drove analytics and data consistency with expanded reporting, analysis and revenue forecasting support
Specialist At International Payments Systems Division
Unibank OJSC
12.2017 - 02.2019
- FRAUD monitoring: Monitoring cardholder transactions in SmartVista and LS applications, identifying and investigating suspicious transactions reported in SmartVista application, taking necessary actions in various risk and fraud reports
- Executed and monitored international and local chargebacks process
- Generated bridge and transaction files for further delivery to ARMENIAN CARDS
- Processed System Reconciling As Bank and SmartVista systems account balances on daily basis to ensure its compliance, etc
Leading Specialist At Plastic Cards Department
ARARATBANK OJSC
12.2014 - 11.2017
- Monitored cardholder transactions in SmartVista and ASBank applications, Implementing card status change (activation, block, unblock, etc) replacement, open new debit and credit card accounts, re-issuance, limit change and other requests of branch representatives on behalf of clients
- FRAUD monitoring: Identifying and investigating suspicious transactions reported in SmartVista application, take actions necessary in various risk and fraud reports
- Executed and monitored chargeback process, International Chargebacks (Visa, Mastercard and Diners Club) and other Disputes management
Education
Master’s Degree - Actuarial And Financial Mathematics
Yerevan State University
Yerevan 09.2014 - 05.2016
Bachelor’s Degree - Actuarial And Financial Mathematics
Yerevan State University
Yerevan 09.2010 - 05.2014
Skills
Product Roadmap Development
Backlog Management & Prioritization
Agile & Scrum Methodologies
User Story Writing & Acceptance Criteria
Sprint Planning & Execution
User Experience Design Collaboration
Market Trend Analysis
Timeline
Product Owner
Digitain LLC
10.2022 - Current
Payment Operations Coordinator
Digitain LLC
11.2020 - 10.2022
Financial Services Manager
McCann CULTURE COMMUNICATION CO.,LTD
02.2019 - 11.2019
Specialist At International Payments Systems Division
Unibank OJSC
12.2017 - 02.2019
Leading Specialist At Plastic Cards Department
ARARATBANK OJSC
12.2014 - 11.2017
Master’s Degree - Actuarial And Financial Mathematics
Yerevan State University
09.2014 - 05.2016
Bachelor’s Degree - Actuarial And Financial Mathematics
Yerevan State University
09.2010 - 05.2014
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