Khalid Ali

• Managed the full merchant onboarding cycle, ensuring all documents were accurately collected, verified, and prepared for payment gateway integration.
• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Handled refunds, duplicate transactions, and dispute cases, ensuring timely resolution and clear communication with merchants.
• Supported merchants in improving their payment flows and maintaining compliance with industry requirements.
• Built strong interest and hands-on understanding of fraud detection, transaction monitoring, and merchant risk practices.

• Managed social media page, responded to messages, and scheduled appointments.
  • Monitored social media channels for community engagement and feedback.
  • Responded to user inquiries and moderated discussions to ensure compliance.
  • Promoted medical services through digital marketing campaigns.
• Reviewed posts to ensure compliance with community guidelines.
• Collaborated with marketing team on content strategies and campaigns.

•Strengthened my English communication and negotiation skills through daily discussions with American clients regarding loans and financial solutions.
• Provided clear, accurate explanations of loan options and guided clients through the qualification process.
• Utilized CRM systems to manage leads, track applications, and maintain precise and organized client records.

• Assisted sales teams in identifying customer needs and recommending tailored cloud solutions.
• Supported solution design and technical proposal preparation, including cost estimates and timelines.
• Conducted product demonstrations and developed Proof of Concepts (PoCs) to showcase solutions.
• Collaborated with internal teams to align solutions with customer requirements.
• Gather feedback from customers to improve the product offering and address pain points.

• Payment Gateway Operations: Trained in managing HyperPay's payment gateway, focusing on transaction processing and ecommerce support.
• Fraud Management: Learned fraud prevention techniques and tools to protect against fraudulent activities.
• Business Intelligence: Gained skills in using business intelligence tools for analyzing payment data and supporting decision-making.
• Payment Solutions: Acquired knowledge of crossborder and local payment processes and technologies.
• Customer Service: Received training in customer service practices specific to the payments industry.

• Communicated with customers regarding order status and delivery details.
• Assisted in training new drivers on delivery protocols and practices.
• Managed cash transactions accurately during delivery operations.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.