Khaled W. Matouq
Operation Senior Manager
Amman
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Resourceful Operations Control Center Supervisor known for high productivity and efficient task completion. Possess specialized skills in strategic planning, crisis management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation under challenging conditions. Skilled Operations Control Center Supervisor with experience overseeing control center operations, managing teams, and implementing operational procedures. Strengths include the ability to identify and resolve complex technical issues, ensure smooth workflow, and maintain high standards of customer service. Prior roles have significantly improved efficiency and productivity through strategic planning and effective team leadership. Strategically minded professional in the field of command and control operations. Known for high productivity levels and the ability to efficiently tackle complex tasks with precision. Skilled in crisis management, operational planning, and communication coordination. Excels at problem-solving, decision-making, and leadership, ensuring successful outcomes in high-pressure environments.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Duty Manager OCC
Royal Jordanian Air lines
01.2017 - Current
Planning & OTP Manager OCC
Royal Jordanian Air lines
01.2013 - 01.2017
Duty Manager OCC
Royal Jordanian Air lines
01.2010 - 01.2013
A/C Dispatcher
Royal Jordanian Air lines
01.2005 - 01.2010
Controller at Operation Control Center
Royal Jordanian Air lines
01.2001 - 01.2005
Education
B.A - Banking and Financial Sciences
Al-Zaitouna University
Amman 01.1999 - 01.2003
Tawjehi Certificate - Scientific Branch
Personal Information
- Date of Birth: 07/24/81
- Nationality: Jordanian
- Place of Birth: Jordan
Training
- Aircraft Dispatcher Course and JCAA dispatch license, 01/01/05
- Customer Care Course, 01/01/05
- Serving to gather, 01/01/05
- Sita Course, UK, 01/01/06
- Safety Awareness Course, 01/01/06
- Dangerous Good Initial Course, 01/01/07
- Basic Safety Course, 01/01/08
- Security Foundation of ground services course, 01/01/09
- Supervisor skills Course, 01/01/09
- Cost Saving & Safety Course, UK, 01/01/10
- ICAO Safety Management Systems (SMS) Training Course, 01/01/11
- Recurrent Airside Safety, 01/01/11
- Airline Operations Course, UK, 01/01/14
- Root cause analysis, 01/01/19
- Strategic Leadership, 07/11/23
- Problem Solving and Decision Making, 07/17/23
- Conflict Management Course, 07/24/23
- SITA E-WAS Training, 08/21/23
- Managing People Performance, 10/15/23
- Presentation Skills, 10/30/23
- E2 Flight Dispatch Training Course, 11/20/23
- Root Cause Analysis, 03/05/24
- Business Letter Writing, 06/23/24
- PDC Beginner, 06/29/24
- PDC Super User, 07/01/24
- Power BI, 09/30/24
- Basic Excel Course, 01/22/25
- Intermediate Excel Course, 02/19/25
- HR for Non-HR Course, 04/16/25
Personal Characteristics
- Excellent computer skills (Microsoft office & Internet Applications)
- Excellent communication skills
- Effective at time management and prioritizing tasks to achieve deadlines
- Willing and ready to work cooperatively within a team
- Have excellent interpersonal skills and firmness needed to get the job done
- Able to multitask and detail-oriented
- High level of resourcefulness and problem-solving skills
- Very good knowledge in commercial correspondence
Timeline
Duty Manager OCC
Royal Jordanian Air lines
01.2017 - Current
Planning & OTP Manager OCC
Royal Jordanian Air lines
01.2013 - 01.2017
Duty Manager OCC
Royal Jordanian Air lines
01.2010 - 01.2013
A/C Dispatcher
Royal Jordanian Air lines
01.2005 - 01.2010
Controller at Operation Control Center
Royal Jordanian Air lines
01.2001 - 01.2005
B.A - Banking and Financial Sciences
Al-Zaitouna University
01.1999 - 01.2003
Tawjehi Certificate - Scientific Branch
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