Khaled Abu Ziadeh
Amman
Summary
Proven Warehouse Manager with a track record of enhancing operational efficiency at Servtech Company. Expert in inventory audits and maintaining safety standards, with strong skills in shipping, receiving, and forklift operations. Excelled in customer service and sales, boosting loyalty and expanding client base through effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Warehouse Manager
Servtech Company
12.2019 - 08.2023
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Customer Service Representative
Extensya
05.2019 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Representative
ServTech Company
11.2016 - 12.2018
- Selling internet cards and cell phone prepaid recharge cards.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Providing price offers and quotations.
Supermarket Worker
Al Hamd Supermarket
07.2016 - 11.2016
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
Sales Assistant
Irbid Mall
08.2012 - 10.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Education
Diploma - English Comprehensive
Oxford Academy
Irbid, Jordan06.2019
BS I Marketing - Marketing
Yarmouk University
Irbid, Jordan07.2016
Skills
- Shipping and receiving
- Forklift Operations
- Warehouse Operations
- Inventory and Stocking
Timeline
Warehouse Manager
Servtech Company
12.2019 - 08.2023
Customer Service Representative
Extensya
05.2019 - 07.2019
Sales Representative
ServTech Company
11.2016 - 12.2018
Supermarket Worker
Al Hamd Supermarket
07.2016 - 11.2016
Sales Assistant
Irbid Mall
08.2012 - 10.2012
Diploma - English Comprehensive
Oxford Academy
BS I Marketing - Marketing
Yarmouk University
Similar Profiles
Jennifer WhittingtonJennifer Whittington
Night Stocker at ServTechNight Stocker at ServTech
Anthony ReidAnthony Reid
Overnight Stocker at ServtechOvernight Stocker at Servtech
Shawn StevensShawn Stevens
Stocking,Warehousing,Cleaning Associate. at ServTechStocking,Warehousing,Cleaning Associate. at ServTech