KHACHATUR BATIKYAN
Yerevan
Summary
Experienced banking leader with over 11 years of progressive experience in the financial sector, including leadership roles in high-volume, customer-focused environments. Proven track record in managing operations, driving sales performance, and leading cross-functional teams within top-tier financial institutions. I spent a decade at HSBC Bank Armenia CJSC, and I currently work as the Premium Banking Branch Manager at ID Bank CJSC. In this role, manage a team of 40 employees, including a Deputy Manager and two Heads of the Customer Service Department, across a 7-day, two-shift, high-traffic operational schedule (10:00–22:00). Oversee the strategic and daily performance of three key departments—Retail Service, Corporate Service, and the Mortgage Center—ensuring seamless service delivery and compliance with regulatory standards. Recognized for strong leadership, operational excellence, customer-centric approach, and business growth within dynamic banking environments.
Overview
11
11
years of professional experience
Work History
Premium Banking Branch Manager
ID Bank CJSC
Yerevan
06.2024 - Current
- Directed daily branch operations, overseeing customer service, human resources, and sales activities.
- Developed strategies to enhance customer satisfaction and loyalty, driving branch profitability.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Established and built customer relationships through targeted outreach and initiatives.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Supported outside sales force in servicing and obtaining new business.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Designed sales and service strategies to improve revenue and retention.
- Monitored financial performance monthly, identifying trends for operational improvement.
- Facilitated weekly meetings to review progress on initiatives and address challenges.
- Managed staff scheduling, hiring, training, and performance reviews to optimize team effectiveness.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Managed and inspired team members to perform to their full potential, driving branch profitability.
- Created and updated financial reports on frequent basis to present information to leadership teams.
Branch Manager
HSBC Bank Armenia CJSC
Yerevan
09.2022 - 05.2024
- Managed all operational aspects including distribution, customer service, human resources, administration, and sales in line with bank goals.
- Formulated innovative strategies for customer acquisition and retention to enhance annual sales.
- Developed comprehensive forecasts and business plans to guide departmental objectives.
- Facilitated client meetings to cultivate business relationships within and outside the branch.
- Maintained branch operations by ensuring responsiveness to client requirements and satisfaction.
- Executed project completion through effective scheduling, task assignment, resource allocation, and problem resolution.
- Trained personnel through coaching and development initiatives to maximize team performance.
- Monitored customer service KPIs regularly to ensure adherence to established standards.
Branch Supervisor
HSBC Bank Armenia CJSC
Yerevan
03.2018 - 08.2022
Branch Representative
HSBC Bank Armenia CJSC
Yerevan
03.2015 - 02.2018
Banking Operation And CDD Intern
HSBC Bank Armenia CJSC
Yerevan
07.2014 - 02.2015
Education
Master Degree - International Economics
Yerevan State University
Yerevan, RA06.2014
Bachelor Degree - Economics
Yerevan State University
Yerevan, RA06.2012
Skills
- Management and leadership
- Critical thinking and analysis
- Multitasking and project handling
- Organization and delegation
- Punctuality and time management
- Strategic planning
- Problem solving
- Coaching and mentoring
- Quick learning and skill improvement
- KPI monitoring
CERTIFICATIONS & COURSES
- FinTech and the Transformation in Financial Services, Copenhagen Business School, 2023
- FinTech 360, Centre of Finance, Technology and Entrepreneurship, 2023
- FinTech 101, Said Business School, University of Oxford, 2023
- Develop Critical Thinking, Decision-Making and Problem-Solving Skills, LinkedIn Learning, 2021
- Become a Software Project Manager, LinkedIn Learning, 2020
- Become an Agile Project Manager, LinkedIn Learning, 2019
Languages
Armenian
First Language
English
Advanced (C1)
C1
Russian
Upper Intermediate (B2)
B2
Timeline
Premium Banking Branch Manager
ID Bank CJSC
06.2024 - Current
Branch Manager
HSBC Bank Armenia CJSC
09.2022 - 05.2024
Branch Supervisor
HSBC Bank Armenia CJSC
03.2018 - 08.2022
Branch Representative
HSBC Bank Armenia CJSC
03.2015 - 02.2018
Banking Operation And CDD Intern
HSBC Bank Armenia CJSC
07.2014 - 02.2015
Master Degree - International Economics
Yerevan State University
Bachelor Degree - Economics
Yerevan State University
Similar Profiles
Oksanna NazaryanOksanna Nazaryan
Chief Financial Analyst, Cordinator at ID Bank CJSCChief Financial Analyst, Cordinator at ID Bank CJSC
Tatevik HakobyanTatevik Hakobyan
Financial Institutions Leading Manager at ID Bank CJSCFinancial Institutions Leading Manager at ID Bank CJSC
Marina DzhanyanMarina Dzhanyan
Payment Cards Operations Officer at Byblos Bank Armenia CJSCPayment Cards Operations Officer at Byblos Bank Armenia CJSC
Aida KalashyanAida Kalashyan
Head of Training and Methodology Department at Yerevan Territorial Pedagogical-Psychological Support Center No. 4Head of Training and Methodology Department at Yerevan Territorial Pedagogical-Psychological Support Center No. 4
Ruben MkrtchyanRuben Mkrtchyan
Real Estate Agent at Express RealityReal Estate Agent at Express Reality