Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jinan Alkhatib

It Business Development, Customer Service Representative
Amman

Summary

I am a business development professional with an IT technical background. knowledgeable in differentsoftware languages , gives me the advantage of being a great candidate to work in a position that combines these skills.
Flexible Customer Service representative with 4years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
I want to join an esteemed company and contribute to its technical .

Overview

7
7
years of professional experience
3
3
Languages

Work History

Customer Service Representative

Extensya
10.2019 - Current
  • Coordinate Noon.com logistics in shipment control and evaluate and process cancellation requests. (Noon.com department
  • Process Careem Now orders follow-up requests and ensure customer satisfaction. (Careem department)
  • Process Jollychic.com orders confirmed order and follow up and ensure customer satisfaction. ( Jollychic.com department)
  • Coordinate Carrefour Jordan ensure customer satisfaction. (Carrefour Jordan department)
  • Achieve best performance at each of project

Photographer Volunteer

Mujadidun Charitable Development Association
06.2017 - Current
  • Built and maintained courteous and effective working relationships.

Computer Teacher

Modern Arab Academy School
09.2018 - 06.2019
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Provided additional support to students ahead of exams, including revision programme's and useful IT resources.
  • Communicated positively and professionally with staff and pupils, leading by example in delivering school values.

Teacher

Skylark
02.2018 - 06.2018
  • Scratch teacher in cooperation with Queen Rania Madrasti initative to train students on the code program (Part time)
  • Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.

Education

Software Engineering

Philadelphia University
Amman, Jordan
02.2018

Skills

Active Listening

Timeline

Customer Service Representative

Extensya
10.2019 - Current

Computer Teacher

Modern Arab Academy School
09.2018 - 06.2019

Teacher

Skylark
02.2018 - 06.2018

Photographer Volunteer

Mujadidun Charitable Development Association
06.2017 - Current

Software Engineering

Philadelphia University

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Jinan AlkhatibIt Business Development, Customer Service Representative