Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jana Elsaad

Jana Elsaad

Amman,AM

Summary

Results-driven professional with exceptional organizational and time management skills, recognized for fostering effective communication across diverse environments. Demonstrated ability to leverage strong academic and practical experience to enhance team performance and achieve objectives, committed to continuous improvement and professional development, with a focus on driving results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Yousef afandi
Amman
02.2024 - 08.2025
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints through effective communication and problem-solving.
  • Educated customers on service offerings and promotions available.
  • Processed orders and managed customer accounts accurately.

Event Volunteer

JITOA
Amman
06.2023 - 01.2024
  • Set up and dismantled event spaces according to venue specifications.
  • Managed attendee registration and provided customer service support.
  • Collaborated with team members to execute event activities smoothly.

Kids Activities Supervisor

Kidz Fiesta
Amman
01.2018 - 01.2020
  • Planned and organized age-appropriate games and crafts for participants.
  • Ensured safety protocols were followed during all activities and events.
  • Supervised engaging activities for children during events and daily programs.
  • Provided engaging entertainment for children at birthdays, Christmas events, and Eid celebrations.

Education

Bachelor's Degree - E-marketing And Social Media

Princess Sumaya University
Amman
01-2028

High School Diploma -

Philadelphia School
Amman
05-2023

Skills

  • Digital marketing
  • Social media management
  • Customer service
  • Event coordination
  • Problem resolution
  • Communication skills
  • High-energy attitude

Languages

Arabic
First Language
English
Advanced (C1)
C1
French
Beginner
A1

Timeline

Customer Service Representative

Yousef afandi
02.2024 - 08.2025

Event Volunteer

JITOA
06.2023 - 01.2024

Kids Activities Supervisor

Kidz Fiesta
01.2018 - 01.2020

Bachelor's Degree - E-marketing And Social Media

Princess Sumaya University

High School Diploma -

Philadelphia School

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Jana Elsaad