Jamal Abu Sara
Amman
Summary
Dynamic leader with a proven track record at House of Gols & Charms, adept in vendor sourcing and fostering customer retention. Spearheaded operational strategies, enhancing team performance and driving business growth. Skilled in financial administration and building strong client relationships, achieving notable efficiency and loyalty.
Overview
17
17
years of professional experience
Work History
General Manager
Charms
11.2023 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Partenr & Manager
House Of Gold
07.2022 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Retail Seller
Kayali Jewelleryayalli
08.2015 - 06.2022
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Retail Seller
Sakkijha Jewellery
06.2007 - 08.2015
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Utilized product knowledge to educate customers on features and benefits.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Registered customer information on database to enable tracking history and maintain accurate records.
Education
Bachelor of Science - Marketing Management And Research
University of Applied Sciences
Amman - Jordan06.2010
Skills
- Vendor Sourcing
- Account Management
- Process Automation
- Advertising and marketing
- Quality Management
- Distribution Management
- Customer Retention
- Expense Control
- Financial Administration
- Sales expertise
- Team Oversight
- Performance Improvement
Timeline
General Manager
Charms
11.2023 - Current
Partenr & Manager
House Of Gold
07.2022 - Current
Retail Seller
Kayali Jewelleryayalli
08.2015 - 06.2022
Retail Seller
Sakkijha Jewellery
06.2007 - 08.2015
Bachelor of Science - Marketing Management And Research
University of Applied Sciences
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