Ivan Romanov
Yerevan
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Representative
Doosan Georgia
02.2021 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Cold-called leads and closed large number of new sales over several months.
- Implemented brand marketing and sales campaigns.
Metal Fabricator
Stevens Group
06.2015 - 12.2019
- Utilized welding equipment and tools to safely complete predetermined operations .
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Lifted or moved materials and finished products using large cranes.
- Supervised apprentices and offered specific recommendations to improve work quality.
- Fabricated shop parts
Education
Cert 3 Metals Engineering -
ATEC
Adelaide06.2019
Cert 2 Metals Engineering -
St Patricks Tech College
Adelaide11.2017
Skills
- Post-Sales Support
- Expense Reporting
- Prospecting Skills
- Product Promotion
- Problem-Solving Strengths
- B2B Sales
- Strategic Planning
- Quote Information
- Customer Relations
- Technological Knowledge
Languages
English, Russian
Native language
Timeline
Sales Representative
Doosan Georgia
02.2021 - Current
Metal Fabricator
Stevens Group
06.2015 - 12.2019
Cert 3 Metals Engineering -
ATEC
Cert 2 Metals Engineering -
St Patricks Tech College
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