Hripsime Karapetyan
Yerevan,ER
Summary
Dynamic customer service professional with extensive experience at Paulaner Beerhouse, excelling in complaint resolution and inventory management. Proven track record of enhancing customer engagement and driving sales through personalized service and effective team leadership. Adept at fostering positive relationships and ensuring operational excellence in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
RIO
Yerevan
03.2009 - 06.2010
- Greeted and assisted customers in selecting clothing based on style, size, and preference.
- Provided personalized fashion advice and styling suggestions to enhance the shopping experience.
- Ensured fitting rooms were clean, organized, and that customers received help as needed.
Customer Service Agent
Ideal Systems
Yerevan
02.2008 - 02.2009
- Greet customers and help them find suitable appliances based on their needs.
- Explain product features, specifications, and warranties in a clear, friendly manner.
- Assist customers in comparing models and brands to help them make informed decisions.
- Handle returns, exchanges, and warranty claims in line with store policies.
- Resolve customer complaints and issues in an efficient, professional manner.
Manager
Paulaner Beerhouse
Yerevan, YVN
01.2004 - 01.2007
- Oversaw daily operations of a high-volume, Bavarian-themed restaurant and bar, ensuring exceptional customer service and operational efficiency.
- Managed a team, including waiters, bartenders, kitchen staff, and hosts; responsible for hiring, training, scheduling, and performance management.
- Maintained high standards of food quality, hygiene, and safety in compliance with health regulations.
- Handled inventory management, supplier relationships, and cost control to maximize profitability.
- Coordinated special events, beer promotions, and seasonal campaigns in line with the Paulaner brand.
- Monitored financial performance, including revenue tracking, budgeting, and expense management.
- Addressed customer feedback and resolved complaints to maintain a high level of guest satisfaction.
- Collaborated with corporate and franchise representatives to ensure brand consistency and operational standards.
Journalist
Yerkir Media TV
Yerevan, YVN
01.2004 - 01.2007
- Researched current events, social issues, and trending topics to develop relevant, engaging show content.
- Pitched story ideas and contributed to the editorial planning of episodes.
- Conducted background checks and fact-checking to ensure the accuracy and credibility of information.
- Scheduled and conducted on-camera and off-camera interviews with guests, experts, and public figures.
Education
Bachelor’s Degree in Russian Philology -
ASPU
05-2003
Skills
- Product knowledge
- Customer engagement
- Complaint resolution
- Sales techniques
- Return processing
- Inventory management
Languages
Armenian
First Language
Russian
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Agent
RIO
03.2009 - 06.2010
Customer Service Agent
Ideal Systems
02.2008 - 02.2009
Manager
Paulaner Beerhouse
01.2004 - 01.2007
Journalist
Yerkir Media TV
01.2004 - 01.2007
Bachelor’s Degree in Russian Philology -
ASPU
Similar Profiles
CÍNTIA SIRLENE GONÇALVES CHERMAUTHCÍNTIA SIRLENE GONÇALVES CHERMAUTH
Agente de Recepção Acolhedor at PREFEITURA DO RIO DE JANEIRO - RIO SAÚDEAgente de Recepção Acolhedor at PREFEITURA DO RIO DE JANEIRO - RIO SAÚDE
Inez HernandezInez Hernandez
Cook Trainer at cafe rio Cafe Rio Mexican Grill grillCook Trainer at cafe rio Cafe Rio Mexican Grill grill
Walter ClaudinoWalter Claudino
Representante comercial at Rio Meat Carnes Especiais Rio de janeiroRepresentante comercial at Rio Meat Carnes Especiais Rio de janeiro
David VanyanDavid Vanyan
Jun Monitoring Specialist at Digitain GroupJun Monitoring Specialist at Digitain Group
Maria AnanevaMaria Ananeva
Senior Frontend Developer at Invent.usSenior Frontend Developer at Invent.us