HRIPSIME BSHTIKYAN
Yerevan,ER
Summary
Dynamic leader with a proven track record at "Nor Aleppo" CJSC, enhancing customer satisfaction and streamlining operations for growth. Skilled in project management and team leadership, adept at fostering cross-functional teamwork and driving significant business achievements. Excels in customer relationship management and strategic decision-making, ensuring operational excellence and brand reputation enhancement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager
" Nor Aleppo" CJSC
08.2023 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CEO
" NUBARA"CJSC
11.2018 - 11.2020
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Marketing Coordinator
"Arevik Publishing House"
04.2016 - 09.2018
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
News Correspondent
"Ashkharh" Weekly Newspaper
11.2015 - 02.2016
- Boosted audience engagement through compelling storytelling and concise writing techniques.
- Edited, proofread and fact-checked content for accuracy.
CEO's Assistant
" Apaga Technologies"CJSC
02.2009 - 01.2012
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Wrote reports, executive summaries and newsletters.
Education Coordinator
"Slice Academy"
08.2021 - 08.2023
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
- Monitored expenditures to remain within budgets and improve forecasting accuracy.
- Assessed student performance and utilized feedback to increase educational program success.
- Planned, administered and controlled budgets and produced financial reports.
Receptionist
"Villa Des Rose" Hotel
05.2006 - 02.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
Assistant Deputy Minister
Ministery of Foreign Affairs in Armenia
09.2002 - 03.2003
- Successfully managed competing priorities under tight deadlines while maintaining focus on overarching goals.
- Monitored progress on projects and initiatives, adjusting plans as needed to ensure timely delivery of results.
Education
MBA - Business Management
PAARA
Armenia05-2021
No Degree - Project Management
Slice Academy
Armenia03-2021
MBA - Marketing Management
HSE
Russia08-2007
Bachelor - Specialization in Franch Language
Yerevan State Anania Shirakatsi University
Armenia09-1999
High School Diploma -
191 Named Andranik Ozanyan
Armenia09-1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Project management
- Cross-functional teamwork
- Staff development
- Customer relationship management (CRM)
- Project planning
- Schedule preparation
- Marketing
- Work prioritization
- Computer skills
- Positive attitude
- Attention to detail
- Adaptability and flexibility
- Multitasking Abilities
- Excellent communication
- Work Planning and Prioritization
- Customer relationship management
- Training and development
- Staff training
- Schedule management
Accomplishments
- Supervised team of 15 staff members.
Certification
- Marketing Manager
- Business Admnitration
- Linguist
Languages
Armenian
Native language
French
Advanced
C1
Russian
Advanced
C1
Timeline
Manager
" Nor Aleppo" CJSC
08.2023 - 12.2024
Education Coordinator
"Slice Academy"
08.2021 - 08.2023
CEO
" NUBARA"CJSC
11.2018 - 11.2020
Marketing Coordinator
"Arevik Publishing House"
04.2016 - 09.2018
News Correspondent
"Ashkharh" Weekly Newspaper
11.2015 - 02.2016
CEO's Assistant
" Apaga Technologies"CJSC
02.2009 - 01.2012
Receptionist
"Villa Des Rose" Hotel
05.2006 - 02.2008
Assistant Deputy Minister
Ministery of Foreign Affairs in Armenia
09.2002 - 03.2003
- Marketing Manager
- Business Admnitration
- Linguist
MBA - Business Management
PAARA
No Degree - Project Management
Slice Academy
MBA - Marketing Management
HSE
Bachelor - Specialization in Franch Language
Yerevan State Anania Shirakatsi University
High School Diploma -
191 Named Andranik Ozanyan
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