Hmayak Yezekyan
Yerevan
Summary
Results-driven professional with over 11 years of experience in managing commercial performance, project execution, and consumer engagement in FMCG and telecom industries. Expertise in leading cross-functional teams, implementing performance monitoring systems, and executing consumer-centric strategies. Proven track record in driving business growth, optimizing customer experiences, and achieving operational excellence in competitive markets.
Overview
18
18
years of professional experience
Work History
Supply Chain and Operations Department Manager
Ucom LLC
03.2024 - Current
- In this role, I oversee comprehensive supply chain and operational activities, leading critical departments including Procurement, Warehousing, Logistics, Contractual Obligations Compliance, and the sales of used telecom equipment.
- My responsibilities involve optimizing procurement processes, streamlining warehouse and logistics operations, ensuring contractual compliance, and effectively managing asset disposal to maximize operational efficiency and cost savings.
- My strategic oversight ensures seamless collaboration among departments, driving excellence, risk mitigation, and continuous improvement throughout Ucom’s operational infrastructure.
GENERAL MANAGER
E-World System
11.2019 - 02.2024
- Managed a team of 45 members, executing commercial projects and ensuring alignment with strategic objectives.
- Monitored performance metrics and supported budget reviews to ensure cost efficiency. - Led consumer activation programs, analyzing data and providing actionable insights to optimize consumer journeys
- Coordinated digital programs, improving consumer engagement by 15%.
- Company registered in UK and operates in 14 countries worldwide
Retails Sales and Customer Care Manager
K-TELECOM CJSC (VIVACELL-MTS)
04.2016 - 01.2019
- Managed a team of 60 members to enhance sales performance and customer care initiatives across regions.
- Developed and tracked KPIs, ensuring alignment with market objectives and improving customer satisfaction.
- Managed and executed consumer engagement programs, optimizing the acquisition and retention strategies.
Head of Logistics
K-TELECOM CJSC (VIVACELL-MTS)
03.2011 - 04.2016
- Directing four-team members to develop most efficient supply chain
- Monitoring all logistics operation
- Oversees and supervises dispatching, routing, tracking and shipping activities to ensure safe, prompt and accurate delivery of telecommunication equipment
- Constantly training and coaching staff on new tracking procedures
- Additionally supervising operations of International Purchases as well as Ticketing/Seminar Arrangements
- Supervises import and export of freight for full container loads and bulk cargo
Procurement Senior Specialist
K-TELECOM CJSC (VIVACELL-MTS)
05.2008 - 03.2011
- Coordinated international purchases and logistics arrangements
- Prepared documentation and coordinated transportation of resources marked and labels freight, document verifications, cargo operations
- Prepared and submitted reports and documentation
- Communicated effectively to build and maintain relationships both internally and externally, and negotiate agreements
Procurement Specialist
COCA-COLA HBC CJSC
05.2007 - 09.2007
- Managed execution of supplying process of materials and services by suppliers and outsourcing partners on most advantageous terms in compliance with TCCQS, CCHBC and local legal requirements to ensure ecological and production safety in CCHBC
- Monitored procurement process of goods, materials, and services and ensure compliancy with specifications mentioned in contract
- Executed contracts and make recommendations for change based upon performance and budgetary considerations
- Maintained operational performance according to set KPIs and budgetary requirements
Education
MBA -
Cavendish University
Master of Science - undefined
Yerevan State University of Architecture And Construction
Skills
- Board Collaboration
- Revenue development
- Strategic Planning
- Contract Management
Languages
Armenian (Native)
English (Fluent)
Russian (Fluent)
French (Fluent)
Turkish (Good)
Accomplishments
- Achieved stabile relationships with the vendors and partners.
- Achieved 99.5% high delivery rate on all assigned purchases with no loss of materials or assets.
- Identified and corrected efficiency bottlenecks, which saved ..... million and resulted in faster and more accurate supply shipment.
- Created new automated methods for customs control procedure to increase accuracy and accountability.
Awards
Merit Award for the Outstanding Performance - Vivacell-MTS Armenia (K-Telecom) by General Manager
Training
- 2016, Develop Sales with Coaching Technics, Yerevan RA
- 2013, Supply Chain Management, Pittsburgh, USA
- 2013, Coach Management, Moscow, Russia
- 2010, Sims and USIM Card Administration, Paris, France
- 2010, Effective Time Management, MTS Corporate University Moscow Russia
- 2009, E-Commerce, Cavendish University, Yerevan, Armenia
- 2009, CSR Management, Cavendish University, Yerevan, Armenia
- 2009, Success by communication, Cavendish University, Yerevan, Armenia
Entrepreneurship
09/01/2013, present, Founder and CEO, Global Logistics LLC, A born leader and a successful entrepreneur, founded own company, Global Logistics LLC in 2013-offering clients international shipping services. With a sharp commercial acumen and an effective ability in building teams, Global Logistics LLC started growing and today it is one of the leading Freight Forwarding & Logistics service providers in Armenia with major group of clients. Company's mission is to strive for excellence and accuracy in the services to be delivered.
Computer Efficiency
Excellent knowledge in Microsoft Office, Access
Timeline
Supply Chain and Operations Department Manager
Ucom LLC
03.2024 - Current
GENERAL MANAGER
E-World System
11.2019 - 02.2024
Retails Sales and Customer Care Manager
K-TELECOM CJSC (VIVACELL-MTS)
04.2016 - 01.2019
Head of Logistics
K-TELECOM CJSC (VIVACELL-MTS)
03.2011 - 04.2016
Procurement Senior Specialist
K-TELECOM CJSC (VIVACELL-MTS)
05.2008 - 03.2011
Procurement Specialist
COCA-COLA HBC CJSC
05.2007 - 09.2007
Master of Science - undefined
Yerevan State University of Architecture And Construction
MBA -
Cavendish University
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