HIBA ALMASHAYKH
Contract Management Specialist
Amman
Summary
Detail-oriented and proactive procurement professional with proven experience in managing procurement operations, drafting and negotiating contracts, and optimizing cost-efficiency. Skilled in developing procurement strategies, ensuring compliance with legal and corporate policies, and managing supplier agreements to align with business objectives. Adept at catalog management, risk mitigation, and monitoring contract lifecycles to deliver timely renewals and savings under $50k. Known for excellent negotiation skills, strong collaboration across departments, and the ability to streamline procurement processes to drive operational excellence.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Contract and Vendor Management Specialist(Proc)
Aramex
10.2020 - Current
- Work closely with Legal to align on standard agreements for different categories of services and goods
- Manage with full responsibility of maintaining contracts procurement plan (CPP) file tracking all global contracts with details
- Upload signed and approved contracts and catalogs on SAP Ariba
- Create repository file with all approved and signed contracts Notify contracts owners and stakeholders in timely manner
- Prior to contract's expiry for further extensions, amendments, tendering or termination actions
- Assess contractor performance to identify the need for amendments of existing contracts
- Prepare and edit contracts between the company and potential partners
- Handle breach of contracts, notices, dispute resolution in a timely manner
- Responsible for vendor management for the organization through timely evaluation of the vendor activities, including review of vendor evaluation questionnaires, scheduling of remote and on-site audits, and review of qualification audit outcomes
- Managing the full onboarding process of suppliers on SAP Ariba
- Performing performance review meetings for strategic vendors
- Maintains the Vendor Management Tracker and associated vendor files
- Provide training on vendor oversight topics and processes once needed
- Actively listened to the vendors to fully understand requests and address concerns
- Collaborated with team members to achieve target results
- Built strong relationships with suppliers to optimize performance and guarantee contract deliverables
- Offered training to SAP Ariba users and delivered continuous support related to implemented solutions
- Developed training materials and user documents for SAP Ariba systems and followed up with users to address questions
- Used excellent negotiation skills to secure best prices, deals and contracts for products
- Stayed updated on product developments, additions, upgrades and removals by reviewing product catalogues regularly
Senior Customer Success
Aramex
11.2016 - 10.2022
- Assessed customer plans for growth yearly to keep clients on successful paths and encourage renewed organizational agreements yearly
- Developed best practices for new customer onboarding to smooth customer experiences by putting structure and processes into place
- Managed all stages of new client onboarding with meaningful communication to garner all relevant information for required documentation
- Facilitated regular meetings with stakeholders to address formal agendas, meeting minutes and action item follow-ups
- Provided timely and accurate answers to inquiries and resolved customer concerns by making and following through with realistic commitments
- Supported customers through implementation, adoption, renewal and growth to drive long-term success and value
- Managed service escalation by identifying issues, containing impact on clients and addressing issues until brought to resolution
Senior Contact Center
Aramex
11.2015 - 11.2017
- Provided new staff with inductions and supported them during [3] month trial phase
- Enhanced customer journeys and experiences through relevant and tailored responses to customer issues
- Answered calls with positivity and enthusiasm, delivering warm, friendly customer care
- Consistently cleared service tickets, effectively managing time and workload using prioritization and delegation skills
- Provided exceptional call center experiences through first-class communication and professional customer care
- Reduced customer wait times through efficient call handling and complaint resolution
- Handled call center complaints calmly and professionally, seeking positive resolutions to maintain customer loyalty
- Provided accurate and responsive first-level customer support, resolving queries or transferring to appropriate departments
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Education
Master - Language communication and culture: Linguistics
University of Jordan
Amman, AM 01.2024 - 01.2024
Bachelor - English and Turkish Language: Foreign languages
University of Jordan
Amman, AM 05.2011 - 06.2015
Skills
Contract Lifecycle Management
SAP Ariba system
Excellent computer skills
Excellent communication skills
Persuasion
Organizational skills
Customer satisfaction
Vendor evaluation
Relationship management
Risk management
Timeline
Master - Language communication and culture: Linguistics
University of Jordan
01.2024 - 01.2024
Contract and Vendor Management Specialist(Proc)
Aramex
10.2020 - Current
Senior Customer Success
Aramex
11.2016 - 10.2022
Senior Contact Center
Aramex
11.2015 - 11.2017
Bachelor - English and Turkish Language: Foreign languages
University of Jordan
05.2011 - 06.2015
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