HAZEM ABUOILEM
Mafraq
Summary
Dynamic professional with a strong background in education, research, and team leadership. Experienced in developing educational content, managing academic projects, and fostering productive, collaborative environments. Published researcher in the field of cybersecurity, with a growing interest in contributing further to academic and technical discussions. Highly adaptable and skilled in problem-solving, with proficiency in Microsoft Office and digital tools. Known for a strong work ethic, attention to detail, and the ability to quickly learn and apply new skills in diverse professional settings.
Overview
3
3
years of professional experience
Work History
Customer Service & Content Moderation
Concentrix
Irbid
10.2024 - 06.2025
- Taking on the role of Customer Service & Content Moderation at Concentrix involved managing customer interactions and ensuring quality content across platforms. This position demanded a keen eye for detail and strong communication skills to address customer concerns and maintain brand integrity. The ability to multitask efficiently was crucial in balancing customer service responsibilities with content moderation duties.
- Enhanced customer satisfaction by resolving issues promptly and effectively.
- Maintained high standards of content accuracy and appropriateness across various platforms.
- Implemented feedback mechanisms that improved service delivery and content quality.
- Trained new team members in best practices for customer interaction and content management.
- Utilized analytics to monitor trends and inform decision-making processes.
- Utilized various software and tools to streamline processes and optimize performance.
Teacher
Department of Education
09.2023 - 06.2024
- As a Teacher in the Department of Education, the role revolved around educating and inspiring students through innovative teaching methods. Engagement with various learning styles allowed for the development of tailored lesson plans. This position required fostering a positive learning environment that encouraged student participation and achievement. Collaboration with colleagues enhanced curriculum development and student support initiatives.
- Designed and implemented interactive lesson plans that improved student engagement.
- Conducted assessments to evaluate student progress and adapt teaching methods accordingly.
- Collaborated with fellow educators to enhance curriculum and teaching strategies.
- Organized extracurricular activities that enriched the educational experience.
- Mentored new teachers, providing guidance and support in classroom management.
Manager
Al Fahad Center
10.2022 - 09.2023
- In the role of Manager at the Al Fahad Center, oversight of operations and strategic direction was paramount. This position involved coordinating various programs and initiatives to enhance service delivery and community engagement. Leadership skills were essential to motivate and guide a team towards achieving organizational goals. Effective communication facilitated collaboration with stakeholders and ensured the center's objectives were met.
- Successfully implemented new programs that increased community participation by 30%.
- Developed training workshops for staff, enhancing service delivery efficiency.
- Fostered partnerships with local organizations to expand outreach and services.
- Monitored and evaluated program effectiveness, making data-driven adjustments as necessary.
- Created a welcoming environment that improved customer satisfaction ratings significantly.
Education
Master - Cyber Security
Irbid National University
Irbid09.2024
Bachelor's - Management Information Systems
Al Al-bayt University
Almafraq09.2021
Skills
- Customer Service
- Content Moderation
- Team Leadership
- Program Development
- Educational Content
- Problem Solving
- Cybersecurity analysis
- SQL programming
- Data analysis
- Cybersecurity principles
- Risk assessment
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Customer Service & Content Moderation
Concentrix
10.2024 - 06.2025
Teacher
Department of Education
09.2023 - 06.2024
Manager
Al Fahad Center
10.2022 - 09.2023
Master - Cyber Security
Irbid National University
Bachelor's - Management Information Systems
Al Al-bayt University
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