Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hazar Alhamdani

Amman

Summary

Experienced Senior Settlement and Customer Support Officer with over four years of experience in client fund processing, compliance, and account management at a leading forex company. Skilled in KYC, operational reporting, and resolving client issues efficiently. Proven leadership in guiding junior staff, and ensuring regulatory compliance. Holds a bachelor’s degree and an MBA in finance. Motivated, fast learner, and focused on delivering results.

Overview

4
4
years of professional experience

Work History

Senior Settlement & CS officer

ATFX (Online Trading)
Amman
01.2023 - Current
  • Managed settlement operations, including client fund processing (deposits, credits, withdrawals), with accuracy and timeliness.
  • Performed compliance checks on both settlement transactions and client account openings to ensure alignment with internal policies and regulatory requirements.
  • Prepared and submitted regular operational and compliance reports to the Managing Director.
  • Coordinated with internal teams to resolve client issues and ensure efficient service delivery.
  • Provided guidance and support to junior staff on procedures and client handling.

Junior Customer Support Officer

ATFX (Online Trading)
Amman
02.2022 - 01.2023
  • Opened client accounts using the back-office system, ensuring all required data and documents were complete.
  • Handled client inquiries related to account setup, login issues, and basic platform navigation.
  • Conducted initial KYC reviews to assist with account approvals.
  • Followed up with clients to complete missing documents or clarify account details.
  • Delivered clear and helpful support to new clients during their onboarding process.

Customer Service Officer

Zain Jordan
Amman
07.2021 - 01.2022
  • Helped customers at the branch with questions about Zain’s products and services.
  • I suggested the best solutions based on each customer’s needs.
  • Explained offers and packages in a clear and simple way.
  • Provided friendly and professional service to keep customers satisfied.

Education

Master of Business Administration (MBA), Finance -

University of Jordan
Amman, Jordan
05-2024

Bachelor’s Degree in Finance -

University of Jordan
Amman, Jordan
05-2019

Exchange Program in Banking And Finance -

University Of Warsaw
Warsaw, Poland
08-2018

High School Certificate (Tawjihi) – Scientific Stream -

Um Alhareth Al Ansaryeh School
Amman, Jordan
09-2014

Skills

  • Client fund processing
  • Compliance and KYC checks
  • Operational reporting
  • Customer service and relationship management
  • Financial analysis
  • Microsoft Office (Word, Excel)
  • Time management
  • Problem solving
  • Fast learner

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Timeline

Senior Settlement & CS officer

ATFX (Online Trading)
01.2023 - Current

Junior Customer Support Officer

ATFX (Online Trading)
02.2022 - 01.2023

Customer Service Officer

Zain Jordan
07.2021 - 01.2022

Master of Business Administration (MBA), Finance -

University of Jordan

Bachelor’s Degree in Finance -

University of Jordan

Exchange Program in Banking And Finance -

University Of Warsaw

High School Certificate (Tawjihi) – Scientific Stream -

Um Alhareth Al Ansaryeh School
Hazar Alhamdani