Hazar Alhamdani
Amman
Summary
Experienced Senior Settlement and Customer Support Officer with over four years of experience in client fund processing, compliance, and account management at a leading forex company. Skilled in KYC, operational reporting, and resolving client issues efficiently. Proven leadership in guiding junior staff, and ensuring regulatory compliance. Holds a bachelor’s degree and an MBA in finance. Motivated, fast learner, and focused on delivering results.
Overview
4
4
years of professional experience
Work History
Senior Settlement & CS officer
ATFX (Online Trading)
Amman
2023.01 - Current
- Managed settlement operations, including client fund processing (deposits, credits, withdrawals), with accuracy and timeliness.
- Performed compliance checks on both settlement transactions and client account openings to ensure alignment with internal policies and regulatory requirements.
- Prepared and submitted regular operational and compliance reports to the Managing Director.
- Coordinated with internal teams to resolve client issues and ensure efficient service delivery.
- Provided guidance and support to junior staff on procedures and client handling.
Junior Customer Support Officer
ATFX (Online Trading)
Amman
2022.02 - 2023.01
- Opened client accounts using the back-office system, ensuring all required data and documents were complete.
- Handled client inquiries related to account setup, login issues, and basic platform navigation.
- Conducted initial KYC reviews to assist with account approvals.
- Followed up with clients to complete missing documents or clarify account details.
- Delivered clear and helpful support to new clients during their onboarding process.
Customer Service Officer
Zain Jordan
Amman
2021.07 - 2022.01
- Helped customers at the branch with questions about Zain’s products and services.
- I suggested the best solutions based on each customer’s needs.
- Explained offers and packages in a clear and simple way.
- Provided friendly and professional service to keep customers satisfied.
Education
Master of Business Administration (MBA), Finance -
University of Jordan
Amman, Jordan2024-05
Bachelor’s Degree in Finance -
University of Jordan
Amman, Jordan2019-05
Exchange Program in Banking And Finance -
University Of Warsaw
Warsaw, Poland 2018-08
High School Certificate (Tawjihi) – Scientific Stream -
Um Alhareth Al Ansaryeh School
Amman, Jordan 2014-09
Skills
- Client fund processing
- Compliance and KYC checks
- Operational reporting
- Customer service and relationship management
- Financial analysis
- Microsoft Office (Word, Excel)
- Time management
- Problem solving
- Fast learner
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Settlement & CS officer
ATFX (Online Trading)
2023.01 - Current
Junior Customer Support Officer
ATFX (Online Trading)
2022.02 - 2023.01
Customer Service Officer
Zain Jordan
2021.07 - 2022.01
Master of Business Administration (MBA), Finance -
University of Jordan
Bachelor’s Degree in Finance -
University of Jordan
Exchange Program in Banking And Finance -
University Of Warsaw
High School Certificate (Tawjihi) – Scientific Stream -
Um Alhareth Al Ansaryeh School