Hassan Isied
Amman
Summary
Hassan Isied is a dedicated and results-driven professional with over 5 years of experience in sales, management, and customer service. With a foundation as a skilled Customer Service Clerk, he excels in resolving customer complaints and delivering personalized customer care. As a Supervisor, he honed his skills in customer satisfaction, staff managing and training, and achieving his daily quota. Serving as an Out-bound Customer Service Agent, he demonstrated a keen understanding of client needs, driving revenue growth through strategic sales initiatives, and conducting bank routines in a professional manner. Hassan's proficiency extends to risk management, ensuring high standards and compliance. Hassan's diverse skill set encompasses customer-centric approaches, effective communication, and compliance methodologies.
Overview
9
9
years of professional experience
Work History
Outbound Customer Service Representative
Housing Bank For Trade & Finance
2020.09 - Current
- Handling corporate online account from opening, to insuring their continues satisfaction.
- ITM services (Cash withdrawals and deposits, sub-accounts, issuing debit cards and cheque deposits).
- Conduct dozens of bank’s routine transactions within time limits and established guidelines.
- Assessing customer needs and introducing new products and services (credit cards, saving bonds, etc.) to achieve customer satisfaction.
- Complying with regulatory requirements by managing risk in every transaction and detecting fraud transactions to reduce loss.
- Building sustainable relationships and trust with customer accounts through open and interactive communication.
- Handling customer complaints through our digital channels, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution.
- Keeping records of customer interactions, process customer accounts and file documents while making sure everything complies with the bank regulations.
Supervisor
Mist Restaurant & Pub
2017.01 - 2020.07
- Coordinating with vendors to ensure that all supplies needed for events are delivered on time.
- Make sure that the interior of the house is clean and well-maintained at all times.
- Coordinate with staff members to ensure that all events run smoothly from start to finish.
- Managing the day-to-day operations of the restaurant and its employees.
- Ensure that daily sales/production goals are met.
- Provide guidance and feedback to employees when needed.
- Handle customer and employee complaints.
Sales & Customer Care
Sameh Mall
2014.10 - 2016.12
- Examine the sales floor to ensure merchandise is well-stocked, well-maintained and properly rotated.
- Process, check and stock inventory to ensure deliveries are correct and of good quality.
- Provide exemplary customer service throughout the shift.
- Assisting customers needs in order to make a tailored recommendation with the selection of merchandise.
- Greeting, interacting and monitoring customers to help the store in loss prevention.
- Displaying and organizing the products in the store for the customers to locate easily.
Education
Bachelor's - Marketing
Middle East University
Amman, Jordan02.2020
Diploma - Business And Adminstration
Arab Community College
Amman, Jordan01.2017
Skills
- Needs Assessment
- Quality Assurance
- Team Collaboration
- Upselling Strategies
- Positive Attitude
- Patience and Tolerance
- Excellent Communication
- Problem Solving
- Organizational Skills
- Time Management
- Interpersonal Skills
- Attention to Detail
- Multitasking Abilities
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Outbound Customer Service Representative
Housing Bank For Trade & Finance
2020.09 - Current
Supervisor
Mist Restaurant & Pub
2017.01 - 2020.07
Sales & Customer Care
Sameh Mall
2014.10 - 2016.12
Bachelor's - Marketing
Middle East University
Diploma - Business And Adminstration
Arab Community College
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