Overview
Work History
Education
Skills
Languages
Timeline
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Grigor Davtyan

IT Professional
Vanadzor,LO

Overview

7
7
years of professional experience

Work History

Courier

Glovo
07.2023 - Current
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Followed company policies and procedures during shift.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.

Remote Infrastructure Management Engineer

Avito
02.2019 - 07.2022
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
  • Established strong relationships with vendors, negotiating favorable terms on hardware and software purchases for clients'' benefit.
  • Provided comprehensive training to team members on remote infrastructure management processes and best practices.
  • Collaborated with cross-functional teams, streamlining communication to improve project outcomes.

Chat Support Specialist

Apple Jesus
06.2017 - 08.2018
  • Maintained detailed records of customer interactions, ensuring smooth handoffs between shifts or escalation when necessary.
  • Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.

Education

Bachelor of Arts - Philology

Yerevan State University
Yerevan, Armenia
04.2001 -

Skills

Working Independently

Languages

Armenian
Native language
English
Upper intermediate
B2
Russian
Proficient
C2

Timeline

Courier

Glovo
07.2023 - Current

Remote Infrastructure Management Engineer

Avito
02.2019 - 07.2022

Chat Support Specialist

Apple Jesus
06.2017 - 08.2018

Bachelor of Arts - Philology

Yerevan State University
04.2001 -

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Grigor DavtyanIT Professional