Grigor Davtyan
IT Professional
Vanadzor,LO
Overview
7
7
years of professional experience
Work History
Courier
Glovo
07.2023 - Current
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Followed company policies and procedures during shift.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Remote Infrastructure Management Engineer
Avito
02.2019 - 07.2022
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Established strong relationships with vendors, negotiating favorable terms on hardware and software purchases for clients'' benefit.
- Provided comprehensive training to team members on remote infrastructure management processes and best practices.
- Collaborated with cross-functional teams, streamlining communication to improve project outcomes.
Chat Support Specialist
Apple Jesus
06.2017 - 08.2018
- Maintained detailed records of customer interactions, ensuring smooth handoffs between shifts or escalation when necessary.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
Education
Bachelor of Arts - Philology
Yerevan State University
Yerevan, Armenia 04.2001 -
Skills
Working Independently
Package Delivery and Pick-up
Customer Service
Attention to confidentiality
Languages
Armenian
Native language
English
Upper intermediate
B2
Russian
Proficient
C2
Timeline
Courier
Glovo
07.2023 - Current
Remote Infrastructure Management Engineer
Avito
02.2019 - 07.2022
Chat Support Specialist
Apple Jesus
06.2017 - 08.2018
Bachelor of Arts - Philology
Yerevan State University
04.2001 -