Greta Narinbekyan
Yerevan,AR
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements.
My motto - Growing together
My vision - Developing employee skills and ensuring operational excellence
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Learning and Development Specialist
Inecobank CJSC
11.2023 - Current
- Defining and deploying learning strategy
- Organizing training sessions to perfect know-how specific to the banking/financial sector
- Monitoring individual and collective progress following the training provided
- Measuring the effectiveness of training actions in relation to defined KPIs
- Analyzing and evaluating training effectiveness and program outcomes.
- Adjusting programs according to evaluation feedback and evolving market requirements
- Designing and co-creating dynamic and engaging training sessions in accordance with the standards of excellence
- Using varied teaching methods (case studies, role plays, e-learning, etc.) adapted to different learning styles in order to maximize participation and retention
- Integrating new technologies and digital tools to create innovative and attractive experiences
- Collaborating with business experts to ensure the authenticity and relevance of the content provided during training
- Management of the eLearning platform, the consistency of digital content and the user experience
- Building and maintaining professional relationships with vendors and suppliers.
- Working closely with all departments to ensure consistency between their specific needs and the programs offered
- Developing and monitoring the annual budget allocated to training
- Optimizing costs while guaranteeing the quality and effectiveness of the training offered.
Chief Training and Development Specialist
ID Bank CJSC
07.2023 - 11.2023
- Created and oversaw all training programs for operations.
- Used iSpring authoring tool to design training for all employees and increase company retention and productivity rates.
- Facilitated virtual, in-person and blended learning sessions.
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Wrote training manuals for employees and customer service positions according to strict company guidelines and protocols.
- Analyzed and evaluated training effectiveness and program outcomes.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Worked with vendors to customize courseware to accommodate business needs.
- Developed and implemented successful onboarding program.
- Built and maintained professional relationships with vendors and suppliers.
Leading Training and Development Specialist
ID Bank CJSC
06.2022 - 07.2023
- Designed and delivered web-based, self-directed learning materials.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Worked with vendors to customize courseware to accommodate business needs.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Used iSpring authoring tool to design training for all employees and increase company retention and productivity rates.
- Wrote training manuals for employees.
- Facilitated virtual, in-person and blended learning sessions.
- Developed strong communication and organizational skills through working on group projects.
Training and Development specialist
ID Bank CJSC
06.2021 - 06.2022
- Developed and implemented successful onboarding program.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Worked with vendors to customize courseware to accommodate business needs.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Built and maintained professional relationships with vendors and suppliers.
Business Process Management Specialist (HR)
Basic Corporation LLC
06.2019 - 04.2021
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Maintained physical and digital personnel records like employment contracts and PTO requests.
- Updated internal databases with new hire information.
- Created and distributed guidelines and FAQ documents about company policies.
- Gathered payroll data like bank accounts and working days.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations and title changes.
- Responded to employee inquiries regarding benefits and other HR topics.
- Assisted with creating employee handbooks and manuals.
- Coordinated employee relocation processes.
- Monitored and analyzed employee satisfaction survey results.
- Tracked various statistics and kept detailed records to support human resources department.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Teaching Fellow
CERGE-EI (Center for Economic Research and Graduate Education - Economics Institute)
01.2019 - 05.2020
- Verified course design and delivery complied with school quality guidelines and regulatory standards.
- Provided mentoring, gave advice on study skills and helped students with learning problems.
- Delivered tutoring services to help students grasp course material and improve grades.
- Offered office hours and one-on-one meetings with students to provide additional support and guidance to students.
- Kept accurate records of student performance to track student progress and provide feedback on performance.
- Developed and graded exams and assessments to evaluate student learning and provide feedback on performance.
Recruitment Intern
ROSGOSSTRAKH-ARMENIA CJSC
02.2016 - 04.2016
- Studied job descriptions and qualifications to determine applicant requirements.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
Master of Science - Economics
International School of Economics At Tbilisi State University
Tbilisi, Georgia07.2019
BBA - Business Management
French University in Armenia
Yerevan, Armenia06.2016
Graduate Teaching Fellows Teaching Principles and Practices for Economics Course -
CERGE-EI (Center For Economic Research And Graduate Education - Economics Institute)
08.2019
Skills
- Creativity in the development of interactive educational materials, including digital
- Ability to motivate employees and create a positive learning environment
- Needs Assessment and Budget Administration
- Training Video Production
- Online training/eLearning experience
- Training delivery
- Great interpersonal skills, communicative, capable of interacting with all hierarchical levels
- Positive attitude, teamwork
- Proven skills in public speaking and group facilitation
- Professionalism and Organizational skills
- Continuous Improvement
Languages
Armenian
Native language
English
Advanced
C1
Russian
Advanced
C1
French
Intermediate
B1
Teaching Experience
- American University of Armenia (AUA) - Public Finance
- American University of Armenia (AUA) - International Economics
- International Center of Agribusiness Research and Education (ICARE) - Agribusiness Analysis and Forecasting
- International Center of Agribusiness Research and Education (ICARE) - Statistics
Certification
- Certified Learning & Development Specialist, Academy to Innovate HR (AIHR) - May, 2024
- "Training of Trainers" - 4 day in-person training - July, 2024
- "Cutting Edge Presentations" - 4 day in-person training - November, 2023
- "HR Analytics - Strategic HR Metrics" - 8-day in-person training - December, 2022
Software
Online Training Software (iSpring Suite))
Microsoft Office
Google Workspace
Communication Tools (Outlook, Slack, Skype, MS Teams, Zoom, Google Meet)
Interactive Training Software (Mentimeter, Kahoot))
Talent Management Software (Websoft HCM)
Training Material Creation Software (Advanced PowerPoint, Canva, Emaze, AI tools)
Interests
Participating in creative and cultural initiatives
Translating films for local film festivals
Performing at a chamber theatre
Playing ukulele/singing
Reading history books
Timeline
Senior Learning and Development Specialist
Inecobank CJSC
11.2023 - Current
Chief Training and Development Specialist
ID Bank CJSC
07.2023 - 11.2023
Leading Training and Development Specialist
ID Bank CJSC
06.2022 - 07.2023
Training and Development specialist
ID Bank CJSC
06.2021 - 06.2022
Business Process Management Specialist (HR)
Basic Corporation LLC
06.2019 - 04.2021
Teaching Fellow
CERGE-EI (Center for Economic Research and Graduate Education - Economics Institute)
01.2019 - 05.2020
Recruitment Intern
ROSGOSSTRAKH-ARMENIA CJSC
02.2016 - 04.2016
Master of Science - Economics
International School of Economics At Tbilisi State University
BBA - Business Management
French University in Armenia
Graduate Teaching Fellows Teaching Principles and Practices for Economics Course -
CERGE-EI (Center For Economic Research And Graduate Education - Economics Institute)
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