Ghaith Salameh
Amman
Summary
I offer a harmonious integration of theoretical understanding and applied proficiency, adeptly combining academic concepts with practical acumen. With utmost satisfaction, I present an array of diverse experiences, spanning pivotal roles in business applications to strategic positions within marketing teams.
Overview
3
3
years of professional experience
Work History
Tech Troubleshooter
Indoor Modern Customized Furniture
01.2021 - 06.2022
- Resolved customer issues, addressing technical queries.
- Managed inventory and store operations.
- Diagnosed and fixed technical issues, achieving a 90% success rate on first contact.
Intern
United Business Applications
03.2022 - 08.2022
- Translated complex needs into software solutions
- Identified and resolved software issues
- Analyzed competitors, refining product features
- Utilized various analytics software for insights
- Created sales materials, explaining tech aspects
Customer Support Agent
Extensya
02.2024 - 04.2024
- Handled customer complaints and requests for a high-end e-commerce service, resolving 95% of issues on the first call
- Provided detailed product information and solutions, enhancing customer satisfaction and loyalty
- Achieved the fastest handle times and highest call volume, consistently resolving customer issues efficiently.
Education
Bachelor of Science -
Princess Sumayya University of Technology
05.2027
High School Diploma -
Al Raad Al Arabi School
05.2023
Skills
- Collaboration
- Adaptability
- Integration
- Sales
- Complaint Handling
- Customer service excellence
- Data Management
Languages
English
Proficient
C2
Arabic
Upper intermediate
B2
Timeline
Customer Support Agent
Extensya
02.2024 - 04.2024
Intern
United Business Applications
03.2022 - 08.2022
Tech Troubleshooter
Indoor Modern Customized Furniture
01.2021 - 06.2022
Bachelor of Science -
Princess Sumayya University of Technology
High School Diploma -
Al Raad Al Arabi School
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