Gaith K. Al-Nahhas
Balqa Governorate
Summary
Results-driven Data Analyst Assistant Manager at Jordan Ahli Bank, skilled in SQL programming and data integrity. Successfully automated reporting processes and developed interactive Power BI dashboards, enhancing decision-making. Proven ability in critical thinking and problem-solving, leading to improved customer service performance and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Data Analyst Assistant Manager
Jordan Ahli Bank
11.2022 - Current
- Collaborate with mid-level managers to understand and gather data requirements.
- Write and optimize complex SQL queries, stored procedures, views retrieved from data warehouse.
- Automating reports through SSMS, SSRS Automating CBJ Reports & Daily add-hocks through SSIS, VBA.
- Analyzing and creating complex, interactive power Bi dashboards and visualization for business units aligned with UI.
- Ensure data integrity by creating and updating validations and checks on data.
- Providing support related to financials data (GL, income statement, cost allocation…etc) Trying to perform predictive analysis (Time series, Decision Tree, Regression analysis) through R studio.
Service Quality & Customer world Officer
Jordan Ahli Bank
06.2018 - 11.2022
- Ensuring that all Branches & Departments were managed and resolved promptly all Clients requests within SLA Time and allined with SOP.
- Automate Daily escalations & Reminding E-mails related to unsolved customers cases.
- Creating SLA's and Business Documentations.
- Performing SWOT & Gap analysis to identifying business weakness and strength and to decrease the gap between expectation and actual performance.
- Identifying and leading innovational and enhancement projects that is related to the customer journey.
- Creating Power BI dashboards after evaluate the performance of customer service employees regularly.
Customer Service Officer
Jordan Ahli Bank
11.2014 - 06.2018
Customer Service Agent
Al-Alawneh Exchange
12.2013 - 11.2014
Customer Service Representative
Zain Jordan
03.2012 - 09.2013
Education
Bachelor - Accounting Information System
Balqa Applied University
Salt, Jordan01.2011
Skills
- DAX
- Advanced Excel
- Power Query
- Power Bi
- SQL Programming
- Microsoft Viso
- Machine Learning
- SSIS
- SSRS
- Pentaho
- VBA
- SMART Methodology
- Regression Analysis
- Correlations Coefficients
- Agile Methodology
- R programming
- Data-Driven Decision Making
- Data integrity
- Structured Thinking
- Analytical Thinking
- Data Modeling
- Power Apps
- Business Documentation
- Problem Solving
- Critical Thinking
- SERVQAL Model
- Kano Model
- CX & EX
- CES
- CSAT
- NPS
- Journey Mapping
- SLA's
- Gap Analysis
- Six Sigma
Leadership Experience
While taking a higher responsibility towards setting right behaviors and providing superior results, i collaborated to ensure providing results as planned, keeping best practices implemented without any mistakes, heading to set efficiency and effectiveness , and providing support to team members.
Websites
Certification
- 07/01/25, Data Science: Statistics & ML, Coursera.com, in progress
- 05/01/25, Ahli Leadership Skills Program, Dale Carnegie Training Center
- 06/01/24, Google Data Analytics, Coursera.com, BC9LLRQHFHNV
- 06/01/22, Customer Experience Management, Institute of Banking Studies
- 02/01/19, Customer Relationship Management, Frankfurt School of Finance
Timeline
Data Analyst Assistant Manager
Jordan Ahli Bank
11.2022 - Current
Service Quality & Customer world Officer
Jordan Ahli Bank
06.2018 - 11.2022
Customer Service Officer
Jordan Ahli Bank
11.2014 - 06.2018
Customer Service Agent
Al-Alawneh Exchange
12.2013 - 11.2014
Customer Service Representative
Zain Jordan
03.2012 - 09.2013
Bachelor - Accounting Information System
Balqa Applied University