Furtune Qubti
Amman
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
2
2
years of professional experience
Work History
Welcome Desk Team Leader
W Amman Hotel by Marriott
Amman
06.2023 - Current
- Prepared detailed reports on occupancy rates, room availability and rate changes.
- Provided training and guidance to new employees on proper job duties and responsibilities.
- Monitored guest satisfaction levels and took corrective action when necessary to resolve any customer service issues.
- Assisted guests with check-in and check-out procedures as needed.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
Welcome Desk Agent/ Guest Experience Expert
W Amman Hotel by Marriott
Amman
05.2022 - 06.2023
- Process up to 200 guest arrivals and departures per day
- Greet and welcome all guest with a smile and professional conversation
- Marriott trained, as well as Marriott Bonvoy training
- Coordinate with housekeeping to ensure all special requests are handled promptly
- Answer guest questions about hotel amenities and provide information
- Correctly handled business phone calls and directed to appropriate recipients
- Completed shift reports and check lists each day detailing reservations, check ins and check outs, charges and any other information requested by management
- Collaborated with maintenance, housekeeping and security to resolve requests and issues efficiently
- Managed guest arrivals, including processing payments, noting requests and issuing room keys
- Selling and upselling rooms to guests and walk-ins
- Properly trained in Opera.
Education
Bachelor of Hospitality Management -
Ammon Applied University
Amman06.2022
Latin Al Fuheis High School
Amman06.2018
Skills
- Client Service
- Documentation And Reporting
- Complaint resolution
- Shift Scheduling
- Team Supervision
- Work Planning
- Teamwork and Collaboration
- Performance Improvement
- Attention to Detail
- Work Planning and Prioritization
Languages
Fluent in English and Arabic.
References
Available upon request
Languages
Arabic
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Welcome Desk Team Leader
W Amman Hotel by Marriott
06.2023 - Current
Welcome Desk Agent/ Guest Experience Expert
W Amman Hotel by Marriott
05.2022 - 06.2023
Bachelor of Hospitality Management -
Ammon Applied University
Latin Al Fuheis High School
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