Firas Bqaien
Travel And Logistics Coordinator
Amman
Summary
Professional and goal-oriented hard worker. Seeking to earn a challenging post at a reputable organization that will utilize both my professional experience and to boost my skills to contribute to the organization's and humanitarian goals and simultaneously provide excellent opportunities for career development and personal growth.
Overview
13
13
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Work History
Travel and Logistics Coordinator
CRDF Global
05.2022 - Current
- Experienced in events management, organizing and executing in-person local and international events, traveling on-site to workshops and conferences across more than 10 countries, including Africa, the Far East, the Middle East, and Europe. Responsible for end-to-end event logistics, including venue booking, participant coordination, travel arrangements, transportation, and financial management (payments, invoices, per-diems). Experienced in preparing and reviewing event budgets to ensure financial efficiency. Skilled in handling large-scale events with 50-100+ participants, including in high-risk locations, ensuring smooth execution through meticulous planning and problem-solving.
Trainer and Project Manager Assistant
Fida International
03.2020 - 10.2020
- Conducting training's and events for and together with implementing partners. Preparing training's and events. Including familiarizing with training materials and developing new training materials. Planning, developing, collecting and assessing feedback from training and events. Serving as interpreter and doing translations (English to Arabic and Arabic to English). Networking with local and international partners and looking for sponsorship opportunities from the private sector. Supporting project manager with communication requirements from Fida HQ
Reservation Sales Agent / Departmental Trainer
Intercontinental Hotel/IHG Group
02.2016 - 03.2020
- Assist customers with planning and booking reservations. Respond to customer inquiries with high quality, speed, and accuracy. Handle calls and emails from companies and individuals. Play a leading role in generating revenue for the hotel. Listen and communicate effectively with a wide range of callers. Close sales effectively. Input detailed information into the property management system (Opera) accurately and efficiently. Assist the marketing and sales department with content related to the hotel offers.
Sales Representative / Cashiers Supervisor / MIT (Manager in Training)
Azadea Group/Zara
12.2011 - 02.2016
- Responsible for handling payments, including cash and credit card transactions, scanning items, providing change, balancing the drawer, and processing card transactions. I also managed the cashier staff schedule to ensure smooth operations. In addition to these duties, I provided excellent customer service by greeting and assisting customers, addressing inquiries and complaints, and offering advice. I regularly contacted customers to answer queries, introduce new products, and organize sales visits. Additionally, I demonstrated and presented products while also managing the shop inventories to ensure availability and accuracy.
Education
Masters Degree - Marketing And Sales Management
Széchenyi István Egyetem
Gyor, Hungary 08.2020 - 07.2022
BBA - Business Administration And Management
The Hashemite University
Zarqa, Jordan 09.2009 - 01.2015
High School Diploma -
The Bishop's School (Al-Mutran)
Amman, Jordan 01.1998 - 05.2009
Skills
- Excellent Communication and Customer service skills
- Decision Making
- Planning and Organizing
- Time Management
- Self-Motivation
- Conflict Resolution
- Adaptability
Trainingsandcertificates
- DT Certificate (Departmental trainer at the Intercontinental Jordan)
- Soft Skills in practice Certificate (Change Zone - Training and consultation services center)
- IELTS English Test (British Council)
- ICDL
- Human Resources training course at Azadea Group
- Fraud and L&P investigations
- Marketing fundamentals
- Merlin Certificates (Online training system)
- Effective communication
- Exceptional customer service/Up selling and cross selling techniques (Azadea Group)
- Guest Courtesy
Timeline
Travel and Logistics Coordinator
CRDF Global
05.2022 - Current
Masters Degree - Marketing And Sales Management
Széchenyi István Egyetem
08.2020 - 07.2022
Trainer and Project Manager Assistant
Fida International
03.2020 - 10.2020
Reservation Sales Agent / Departmental Trainer
Intercontinental Hotel/IHG Group
02.2016 - 03.2020
Sales Representative / Cashiers Supervisor / MIT (Manager in Training)
Azadea Group/Zara
12.2011 - 02.2016
BBA - Business Administration And Management
The Hashemite University
09.2009 - 01.2015
High School Diploma -
The Bishop's School (Al-Mutran)
01.1998 - 05.2009
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