Firas Al-Nathsheh
Amman
Summary
Skilled and adaptable professional with experience in customer service, content moderation, and debt negotiation. Known for calm problem-solving, strong communication, and delivering client-focused solutions in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Negotiator
Clarity Debt Resolution
Amman
07.2024 - Current
- Negotiated favorable settlement percentages for clients' debts, always ensuring solutions aligned with their best interests.
- Managed and followed up on client accounts, maintaining communication with creditors to ensure successful resolution of outstanding balances.
- Built strong relationships with creditors, leading to smoother negotiations and increased settlement success rates.
- Trained and mentored new hires, providing hands-on guidance on industry practices, internal systems, and creditor communication techniques.
- Played a key role in team knowledge-sharing and process improvement to enhance negotiation outcomes.
Consumer Service Representative
Clarity Debt Resolution
Amman
03.2024 - 06.2024
- Delivered exceptional service to customers by addressing inquiries, resolving issues, and ensuring a smooth customer experience.
- Recognized consistently by clients for patience, empathy, and professionalism-especially in high-stress or emotionally charged situations.
- Maintained a positive, solution-focused approach that helped de-escalate frustration and build long-term customer trust.
- Earned praise from clients for making them feel heard, valued, and genuinely supported.
Content Moderator
CS MENA
Amman
09.2022 - 12.2023
- Monitored and assessed user content using content management systems, maintaining a violation-free platform environment.
- Ensured adherence to community guidelines and policies.
- Collaborated with cross-functional teams to maintain a safe online environment.
Telemarketer
Education Center
Amman
06.2022 - 09.2022
- Conducted outbound calls to potential customers.
- Achieved sales targets through effective communication and persuasion.
- Maintained accurate records of customer interactions.
Sales
Markdown
Amman
04.2021 - 05.2022
- Assisted customers in finding and purchasing clothing items.
- Delivered excellent customer service, increasing customer satisfaction.
- Increase in monthly sales by effectively upselling and cross-selling to customers, leveraging in-depth product knowledge and dynamic communication skills.
Education
High School -
Ahmad Allawzi Secondary School
Jordan01.2020
Skills
- Strong verbal and written communication
- Conflict resolution and de-escalation
- Customer-focused problem solving
- Decision-making under pressure
- Empathetic and patient client handling
- Fast learner with high adaptability
- Team collaboration and cross-functional coordination
- Leadership and peer training
Certification
- IAPDA
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Negotiator
Clarity Debt Resolution
07.2024 - Current
Consumer Service Representative
Clarity Debt Resolution
03.2024 - 06.2024
Content Moderator
CS MENA
09.2022 - 12.2023
Telemarketer
Education Center
06.2022 - 09.2022
Sales
Markdown
04.2021 - 05.2022
High School -
Ahmad Allawzi Secondary School
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