Accomplished Retention Supervisor at Black Oasis with extensive experience in client recovery and engagement, achieving enrollment of over $1.3M monthly. Demonstrates expertise in negotiation and data analysis while leading teams to implement effective sales strategies in high-pressure environments. Proficient in utilizing SAP HANA and Power BI for impactful data visualization. Committed to advancing client satisfaction and driving organizational performance.
Currently lead the most critical department in the company, focused on retaining high-risk clients attempting to cancel their debt relief programs.
Utilize deep product knowledge, strategic communication, and problem-solving to recover accounts and maintain long-term client engagement.
Promoted for top-tier performance and leadership as an Account Manager.
Managed a sales team, guided strategy, and maintained personal conversion rates of 25%, enrolling ~$1.3M in unsecured debt monthly.
Focused on team performance, training, and driving consistent revenue in a high-pressure, commission-based environment.
Handled U.S.-based debt relief accounts by evaluating client needs and selling tailored financial solutions.
Maintained a 25% close rate and consistently enrolled over $1.3M in unsecured debt monthly, clearing ~$1M.
Developed strong negotiation, financial advisory, and client relationship management skills.