Fanuel Melkamu Munuye
Bahir Dar
Summary
Driven professional with a proven track record at Employer, excelling in enhancing client engagement through targeted marketing strategies and high customer satisfaction. Skilled in CRM management and sales presentations, adept at strategic prospecting with a knack for swiftly resolving customer complaints, ensuring a professional and friendly demeanor.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Trade Development Representative
Employer
07.2023 - 06.2024
- Enhanced client engagement by developing targeted marketing strategies for various campaigns.
- Developed a comprehensive stewardship plan, ensuring consistent recognition and appreciation for all levels of donor support.
Direct Sale Agent
Employer
08.2022 - 07.2023
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
Education
MBA - Master of Business Adminstration
Skillmart International College
Bahir Dar, Ethiopia Bachelor of Arts - Management
Debre Tabor University
Debre Tabor, South Gondar, Ethiopia 01.2021
Skills
- Sales Presentations
- CRM Management
- Strategic Prospecting
Certification
I have Short term Basic Computer skill completion certificate for 700hr from Mertule Maryam Computer training Institution.
Languages
Amharic
Native language
English
Upper intermediate
B2
Timeline
Trade Development Representative
Employer
07.2023 - 06.2024
Direct Sale Agent
Employer
08.2022 - 07.2023
MBA - Master of Business Adminstration
Skillmart International College
Bachelor of Arts - Management
Debre Tabor University
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