Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Languages
Timeline
Generic

FAHED ZAINALABDEEN

Jordan

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT System Engineer

Diyar United Company
09.2023 - Current
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
  • Completed software updates and assessed security patches for optimized computer use.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Delivered helpdesk service and support to customers.
  • Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Provided 2nd and 3rd-level technical support and troubleshooting to internal and external clients.
  • Managed and monitored installed systems for the highest level of availability.
  • Configured, installed, and upgraded SQL databases.
  • Evaluated emerging technologies and recommended appropriate solutions to improve existing infrastructure.
  • Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
  • Streamlined troubleshooting processes to improve system support and enhance communication between the support team and end-users.
  • Developed robust monitoring systems that provided real-time alerts for potential performance issues or security threats.
  • Improved system efficiency by implementing and optimizing hardware and software components.
  • Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
  • Administering SQL server in High Availability and Disaster
  • Recovery strategies
  • Configure and monitor SQL maintenance plane for scheduled database backup
  • Implementation of MS-SQL server in the cluster or standalone mode as per station requirement
  • Implementation of Smart Fueling application Wincor Nixdorf
  • NAMOS for ADNOC (Abu Dhabi National Oil Company) and
  • Emarat fueling station
  • Implementation of NAMOS POS application ADNOC C-Store
  • Manage the Smart fueling Station, POS, and Potable Payment devices for ADNOC UAE (United Arab Emirates) and Emarat fueling station
  • Implementation of an External Payment Interface (EPI) web-based application
  • Setup Web Sites (Multiple Web Sites on a single IP) and FTP Servers using IIS 7.0 and IIS 8.0 in High Availability failover
  • Administration of in-house intranet sites hosted using IIS and FTP
  • Servers (IIS, FileZilla, and Crush FTP)
  • Monitor SQL replications and database performance
  • Resolve daily cash, card, and mobile app payment issues
  • Testing of newly released application patch on the UAT server, Preparation of the UAT documents, and taking sign-off on the document after UAT
  • Implement the newly released patch after UAT
  • Coordinate with the application team for client requirements
  • Service Now Ticketing system
  • Any Desk remote controller and SCCM, Remote Desktop connection
  • SCOM Report, Event Viewer, Task schedulers, Cmd Command
  • Power shell
  • Active Directory Join Domain and work on 365 Office, Jordan-Amman

IT Support Specialist

Arab Bank
04.2021 - 09.2023
  • Fix software problems related to Windows
  • Updated software to safeguard against security flaws.
  • Fix and define printer and network printer problems
  • Work on the OS400 IBM system to solve problems related to printing bank cards
  • Configure the network and troubleshoot any problems that arise
  • Configure software
  • Work on an Active Directory for many domains
  • Working with RSA Console and Sophos Safeguard
  • Raised company compliance with industry standards by 40% by enhancing cybersecurity measures and staff training on data protection practices
  • Achieved a 95% user satisfaction rating by increasing IT support efficiency and reducing system downtimes by implementing proactive maintenance and regular training sessions
  • Citrix issues, WSUS
  • Ticketing System
  • Researched and identified solutions to technical problems.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Configured and tested new software and hardware.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • I installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Reduced downtime with effective troubleshooting and timely problem resolution.
  • Offered assistance in implementing and developing training programs.
  • Documented support interactions for future reference.
  • Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
  • Responded to customer inquiries and provided technical assistance over the phone and in person.
  • Ensured data security through rigorous backup procedures, maintaining an up-to-date disaster recovery plan.
  • Diagnosed and troubleshot hardware, software, and network issues.
  • Generated reports to track performance and analyze trends.
  • Monitored systems in operation and quickly troubleshot errors.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted with updating technical support best practices for use by the team.
  • Strengthened communication skills through regular interactions with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed custom scripts to automate repetitive tasks, increasing efficiency in daily operations.
  • Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.

Digital Marketing Consultant

Qima Real Estate
03.2015 - 06.2021
  • Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
  • Conducted regular competitor analysis, adapting tactics as needed to maintain a competitive edge in the marketplace.
  • Improved audience targeting by segmenting marketing lists based on demographic information and behavioral data.
  • Created social media content with innovative brand messaging to support new product launches.
  • Created content strategies for digital media.
  • Evaluated market trends to stay current on consumer and competitor changes.
  • Designed paid client ads for use on diverse social media platforms.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Identified issues, analyzed information and provided solutions to problems.
  • Optimized website content and images to improve search engine rankings.
  • Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.

Sales Manager

Anas Library
02.2014 - 02.2015
  • Achievements/Tasks Printing papers and books Jordan-Amman
  • Book separation and packaging
  • Selling toys and stationery tools
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Built relationships with customers and the community to establish long-term business growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Boosted marketing, reviewed pricing strategies, and expanded distribution channels to increase sales revenue.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Conducted thorough quality checks on printed materials, ensuring alignment with client specifications and addressing any discrepancies promptly.

Education

Bachelor of Science - Business Information Technology

Princess Sumaya University For Technology
Jordan,Amman
02.2020

Skills

  • Cybersecurity
  • Cloud services
  • Helpdesk operations
  • Requirements Analysis
  • Problem-Solving
  • Information Security
  • Analytical Skills
  • Technical Guidance
  • Time Management
  • Communication and Team Collaboration
  • Technical Analysis
  • Hardware and software installation
  • Application Administration
  • IT Infrastructure
  • LINUX,Windows Server

Accomplishments

  • Cyber security https://programs.edraak.org/en/learn/specialization/cs101-v1/issue_certificate/
  • Cyber attack https://programs.edraak.org/en/learn/course/klcvsp2019/issue_certificate/
  • ICDL https://programs.edraak.org/en/learn/specialization/icdlspvv2/issue_certificate/
  • Introduction to Python https://programs.edraak.org/en/learn/course/pl101-v2018_sp/issue_certificate/
  • HTML https://www.sololearn.com/certificates/CT-IACN7TDS


Languages

  • Arabic
  • Native
  • English
  • Proficient
  • Chinese

    • Certification

    • Certified CEH
    • Certified CCNA
    • Certified Security +

    Languages

    Arabic
    Native language
    English
    Upper intermediate
    B2

    Timeline

    IT System Engineer

    Diyar United Company
    09.2023 - Current

    IT Support Specialist

    Arab Bank
    04.2021 - 09.2023

    Digital Marketing Consultant

    Qima Real Estate
    03.2015 - 06.2021

    Sales Manager

    Anas Library
    02.2014 - 02.2015

    Bachelor of Science - Business Information Technology

    Princess Sumaya University For Technology

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    FAHED ZAINALABDEEN