Fadi Sahawneh
Amman
Summary
Highly personable and safety-focused Cabin Manager with 10+ years of experience delivering exceptional customer service on passenger flights. Skilled in handling in-flight emergencies, ensuring passenger comfort, and maintaining compliance with rules and regulations. Known for excellence communication and problem-solving skills.
Experienced Cabin Crew Safety Instructor with around 4 years in aviation training and in-flight safety operations. Expert in developing and delivering safety programs, conducting emergency procedure drills, and ensuring compliance with international aviation safety standards. known for strong leadership, attention to detail, and the ability to mentor cabin crew to excel in both safety and service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Flight Manager
Royal Jordanian Airline
01.2008 - 07.2025
- Streamlined pre-flight preparation tasks for timely departures and arrivals, contributing to overall airline punctuality.
- Coordinated emergency response efforts during crisis situations, ensuring the safety of passengers and crew while minimizing disruptions to airline operations.
- Developed strong relationships with key stakeholders such as airport officials, vendors, and regulatory authorities to facilitate smooth flight operations at all times.
- Cabin crew safety instructor
Branch Manager
Adidas
01.2006 - 12.2007
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
Bachelor in Marketing Management - Marketing Management
Irbid National University
Irbid, Jordan06-2007
Skills
- Passenger safety
- Operational efficiency
- Team leadership
- Staff training and development
- Customer service
- Excellent communication
- Decision-making
- Safety protocols
- Time management
- Problem-solving abilities
Certification
Royal Jordanian - Foundation & Aviation Security Course - March 2008
Management Executive Training Institute of Canada -
- Problem Solving and Decision Making - (August 2012)
- Leadership Skills - (August 2012)
- Professional Customer Care Skills - (March 2012)
Crew Training Post Holder - Initial Safety Training Manager Approval (April 2021)
JATS (Jordan Airline Training and Simulation) - Teaching and Learning Course TOT (Feb. 17th, 2022)
TOT Refresher - (March 2022)
AIRBUS CABIN INSTRUCTOR - (April 2024)
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Flight Manager
Royal Jordanian Airline
01.2008 - 07.2025
Branch Manager
Adidas
01.2006 - 12.2007
Bachelor in Marketing Management - Marketing Management
Irbid National University
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