Sos Harutyunyan

I designed and delivered an ERP toolset platform over 2 years of active development. All updates were driven strictly by business logic, which supported the platform’s natural microservices growth and kept large rollbacks to a minimum by reducing the need for wide rework and redundant code cleanups. The product went through 5 major releases with phased rollouts and testing.

Managed roadmap and release planning, scope control, and phased rollouts

Structured and managed the production cycle operating model and operational planning

Designed the sales order structure and organized delivery of the sales workflow

Built the link between sales orders and production execution

Defined tariffs and pricing policies and delivered management-ready reports

Organized integrations with external devices and payment systems

Delivered market-ready UI/UX for kiosk and boutique scenarios, providing a convenient tablet-based management interface

Contributed directly to target direction selection and prioritization; currently leading the white-label packaging work

Delivered modules
Inventory entries and detailed intake, stock policy, output panel with manual selection or barcode scanning, raw-to-finished production flow, staff and equipment oversight, production prioritization, sales orders, sales-to-production linkage, tariffs and pricing, reporting, device and payment integrations, market-ready kiosk and boutique UI with tablet management, onboarding-to-installation internal process.

Accepted and processed client orders, ensuring accurate project execution.
Planned, designed, and scheduled phases for large projects.
Identified plans and resources required to meet project goals and objectives.
Attracted new customers and developed business strategies to expand the client base.
Actively participated in the implementation of the automated production system.
Managed sales activities by offering new products and solutions to existing clients,
while also identifying and engaging new potential customers to drive business growth.

Negotiated and secured B2B agreements with international organizations end-to-end, from initial outreach to terms alignment and partnership kickoff. In parallel, implemented an online recruitment approach for IT specialists by building and managing a candidate pipeline (sourcing, pre-screening, interview coordination, and offer/contract alignment) to staff teams based on required skills and timelines.

Achievements

Secured 6-month service contracts connecting locally based specialists and organizations within our domestic market.

Taught mathematics - including algebra and geometry - to students in grades 4–12.
Partnered with project team members to identify and quickly address problems.
Led coordination efforts between parents and community stakeholders.
Over a two-year period, students' academic performance at Dsegh School improved by approximately 35%,
significantly exceeding the average benchmark.

Supported corporate clients and internal staff in IT operations.
Maintained and optimized multi-branch network infrastructure, ensuring continuous and secure system
performance.
Identified areas in need of critical improvement and implemented strategies to achieve targets.
Supported department leadership in implementing new policies, procedures and controls.
Ensured smooth operation of network systems across multiple branches.

Maintained master RMS list of users across various platforms, and direct and remote access points.
Continuously checked system and user data, logins, and file permissions to monitor data safety and end-user
efficiency.
Installed, configured and maintained computer systems and network connections.
Responded to customer inquiries and provided technical assistance over phone and in person.
Generated reports to track performance and analyze trends.

Managed network systems and ensured system security.
Installed and updated software, maintained IT infrastructure.

Installed radio antennas and access points.
Controlled uninterrupted network operation for clients.
Provided software and hardware technical support.