Ezzaldin Abujudeh
Customer Service
Amman
Summary
Dynamic customer service professional with a proven track record at Csmena, excelling in problem-solving and active listening. Achieved high customer satisfaction through effective conflict resolution and consistently met KPIs. Skilled in managing high-stress situations while enhancing user experience, demonstrating adaptability and critical thinking in fast-paced environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Csmena
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled 160+ customers daily, addressing inquiries, complaints, and service requests across multiple channels.
- Consistently achieved KPIs for response time, resolution rates, and customer retention.
Content Moderator
Extensya
10.2021 - 01.2023
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a 99% accuracy rate while monitoring high-volume daily reports.
- Collaborated with team members to streamline moderation processes and improve efficiency.
Education
No Degree - English Language
Jarsh Uni
Jarsh 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Critical thinking
Timeline
Customer Service Representative
Csmena
06.2023 - Current
Content Moderator
Extensya
10.2021 - 01.2023
No Degree - English Language
Jarsh Uni
04.2001 -
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