Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ezzaldin Abujudeh

Customer Service
Amman

Summary

Dynamic customer service professional with a proven track record at Csmena, excelling in problem-solving and active listening. Achieved high customer satisfaction through effective conflict resolution and consistently met KPIs. Skilled in managing high-stress situations while enhancing user experience, demonstrating adaptability and critical thinking in fast-paced environments.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Csmena
06.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled 160+ customers daily, addressing inquiries, complaints, and service requests across multiple channels.
  • Consistently achieved KPIs for response time, resolution rates, and customer retention.

Content Moderator

Extensya
10.2021 - 01.2023
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a 99% accuracy rate while monitoring high-volume daily reports.
  • Collaborated with team members to streamline moderation processes and improve efficiency.

Education

No Degree - English Language

Jarsh Uni
Jarsh
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Time management

Critical thinking

Timeline

Customer Service Representative

Csmena
06.2023 - Current

Content Moderator

Extensya
10.2021 - 01.2023

No Degree - English Language

Jarsh Uni
04.2001 -
Ezzaldin AbujudehCustomer Service