Hamza Althahabi
Amman
Summary
I have a diverse background in sales and customer service, which gave me a strong technical foundation, being both a partner and a sales manager in Pcyard where I successfully achieved significant revenue growth generating 100,000 JOD in sales within a span of a year, gaining expertise is sales, e-commerce and customer relationship management by identifying new market opportunities and enhancing client satisfaction through exceptional account management.
Overview
6
6
years of professional experience
Work History
Sales Manager
Pcyard
11.2023 - 04.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Customer Service Cashier
Crispy Chicken
09.2024 - 11.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Account Manager
Same Day Custom
05.2024 - 07.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
English Translator
Drama Land
01.2019 - 12.2020
- Facilitated smooth communication between clients and internal teams through effective verbal and written translations.
- Translated legal and research materials from Arabic to English and vise versa.
- Maintained strict confidentiality when handling sensitive information during translation projects.
- Provided editing and proofreading services to ensure error-free documents before submission to clients.
- Collaborated with a team of translators to complete large-scale projects on schedule.
Education
High School Diploma -
Al-Mehwar International School
Amman. Jordan06-2022
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Sales expertise
- Product knowledge
- Sales tracking
- Account management
- Lead generation
Timeline
Customer Service Cashier
Crispy Chicken
09.2024 - 11.2024
Account Manager
Same Day Custom
05.2024 - 07.2024
Sales Manager
Pcyard
11.2023 - 04.2025
English Translator
Drama Land
01.2019 - 12.2020
High School Diploma -
Al-Mehwar International School
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