Eliza Khurshudyan
Yerevan,ER
Summary
I am a detail-oriented, results-driven, data-backed Project Manager who thrives while handling multiple projects simultaneously.
Overview
6
6
years of professional experience
Work History
Research Analyst
Relcu
Yerevan, Armenia (Remote)
10.2021 - Current
- Assisting executive management in its decision-making by researching and interpreting data in various areas of the product and business.
- Writing documentation, such as User Manuals and BRD.
- Assisting marketing and design team with tasks related to the investments rounds, such as presentation content and material.
- Assisting sales team with client-facing tasks, such as onboarding, sales pitch.
Project Manager
Willing And Able Operations
Yerevan, Armenia
07.2019 - 05.2021
- Collaborating with the product owners to understand product vision and scope.
- Working alongside the development team to manage engineering and design.
- Conducting market research using a variety of techniques, such as competitive research, target audience research, SWOT and PESTL analysis.
- Preparing documentation such as Wireframes, User Guides and FAQs.
- Creating content for the website and application.
- Scriptwriting and storyboarding of trainings in collaboration with the animation and legal teams.
Customer Support Manager
Renderforest
Yerevan, Armenia (Remote)
03.2018 - 12.2018
- Responding to customer queries.
- Identifying customer needs and helping customers use specific features.
- Analyzing and reporting product malfunctions.
- Scriptwriting for animation templates.
Education
Master of Arts - Communication And Media Studies
Stockholm University
Stockholm, Sweden 05.2019
Social Entrepreneurship And Design Thinking - Single-standing Courses
Stockholm School of Entrepreneurship
Stockholm, Sweden05.2019
Bachelor of Arts - Linguistics And Cross-Cultural Communication
Yerevan State University
Yerevan, Armenia06.2017
Skills
- Stakeholder management and communication
- Wireframing and prototyping
- Content writing and technical writing
- Qualitative and Mixed-Method Research
- Data interpretation and presentation
- Strong problem-solving skills
Tools
- Figma - Wireframing, Prototyping
- Miro - User Journey Mapping
- SQL, Tableau - Data Interpretation and Visualization
- Asana, Trello - Task Management
Timeline
Research Analyst
Relcu
10.2021 - Current
Project Manager
Willing And Able Operations
07.2019 - 05.2021
Customer Support Manager
Renderforest
03.2018 - 12.2018
Master of Arts - Communication And Media Studies
Stockholm University
Social Entrepreneurship And Design Thinking - Single-standing Courses
Stockholm School of Entrepreneurship
Bachelor of Arts - Linguistics And Cross-Cultural Communication
Yerevan State University