Summary
Overview
Work History
Education
Skills
Tools
Timeline
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Eliza Khurshudyan

Eliza Khurshudyan

Yerevan,ER

Summary

I am a detail-oriented, results-driven, data-backed Project Manager who thrives while handling multiple projects simultaneously.

Overview

6
6
years of professional experience

Work History

Research Analyst

Relcu
10.2021 - Current
  • Assisting executive management in its decision-making by researching and interpreting data in various areas of the product and business.
  • Writing documentation, such as User Manuals and BRD.
  • Assisting marketing and design team with tasks related to the investments rounds, such as presentation content and material.
  • Assisting sales team with client-facing tasks, such as onboarding, sales pitch.


Project Manager

Willing And Able Operations
07.2019 - 05.2021
  • Collaborating with the product owners to understand product vision and scope.
  • Working alongside the development team to manage engineering and design.
  • Conducting market research using a variety of techniques, such as competitive research, target audience research, SWOT and PESTL analysis.
  • Preparing documentation such as Wireframes, User Guides and FAQs.
  • Creating content for the website and application.
  • Scriptwriting and storyboarding of trainings in collaboration with the animation and legal teams.

Customer Support Manager

Renderforest
03.2018 - 12.2018
  • Responding to customer queries.
  • Identifying customer needs and helping customers use specific features.
  • Analyzing and reporting product malfunctions.
  • Scriptwriting for animation templates.

Education

Master of Arts - Communication And Media Studies

Stockholm University
Stockholm, Sweden
05.2019

Social Entrepreneurship And Design Thinking - Single-standing Courses

Stockholm School of Entrepreneurship
Stockholm, Sweden
05.2019

Bachelor of Arts - Linguistics And Cross-Cultural Communication

Yerevan State University
Yerevan, Armenia
06.2017

Skills

  • Stakeholder management and communication
  • Wireframing and prototyping
  • Content writing and technical writing
  • Qualitative and Mixed-Method Research
  • Data interpretation and presentation
  • Strong problem-solving skills

Tools

  • Figma - Wireframing, Prototyping
  • Miro - User Journey Mapping
  • SQL, Tableau - Data Interpretation and Visualization
  • Asana, Trello - Task Management


Timeline

Research Analyst

Relcu
10.2021 - Current

Project Manager

Willing And Able Operations
07.2019 - 05.2021

Customer Support Manager

Renderforest
03.2018 - 12.2018

Master of Arts - Communication And Media Studies

Stockholm University

Social Entrepreneurship And Design Thinking - Single-standing Courses

Stockholm School of Entrepreneurship

Bachelor of Arts - Linguistics And Cross-Cultural Communication

Yerevan State University

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Eliza Khurshudyan