DIANA GRIGORYAN
Vanadzor,Armenia
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented, and able to learn new concepts quickly. Dynamic Product Support Executive at Sportion AM, with expertise in successfully managing customer data and streamlined reporting processes, contributing to improved operational efficiency. Proven ability to enhance team performance through effective communication and leadership.
Overview
2
2
years of professional experience
Work History
Product Support Executive (TAO)
Sportion AM
Vanadzor, Lori
05.2024 - Current
- I assist in handling hundreds of customer data, especially withdrawal queues, managing and checking them, and also making daily reports based on the data.
- A rising shift leader supports my teammates and provides training to improve performance.
Archive Data Visualization
Arm Speleo Network NGO
Yerevan
02.2024 - 01.2025
- Updated and maintained Armenian speleological databases with current information.
- Recovering Armenian cave data from the archive and digitalizing.
Open Data and Visualization Training
Hartak Research Center NGO
11.2024 - 11.2024
- A 3-day intensive data visualization course, where I learned how and where to extract local and international data, how to filter it, and make clear, high-quality data analysis based on my visualized data.
- Learned and worked with tools such as Datawrapper, Power BI, and Flourish Studio.
- Successfully completed the training program assignments.
Data Science Intern
Team Telecom Armenia
Yerevan
06.2023 - 07.2023
- Introduction to Telecommunications.
- SQL
- Linux operating systems.
Education
Bachelor of Science - Information Technologies
National Polytechnic University of Armenia
Yerevan, Armenia05.2024
Bachelor of Science - Information Technology
Lublin University of Technology
Lublin, Poland02.2023
High School Diploma -
NPUA Vanadzor Branch High School
Vanadzor, Armenia06.2019
Skills
- SQL
- Python
- SAS
- Power BI
- Flourish Studio
- Data wrapper
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Google Workspace (Sheets, Docs, Calendar)
- Data analysis and visualization
- Team leadership
- Effective communication
- Attention to detail
Languages
Armenian
First Language
English
Advanced (C1)
C1
Russian
Intermediate (B1)
B1
Affiliations
- Empower NGO Erasmus+ training course | Hondarribia, Spain | 16 Feb 2025 – 22 Feb 2025
- YE: Involved in the community Erasmus+ program | Sofia, Bulgaria | 18 Oct 2024 – 27 Oct 2024
- Volunteer at Safe Corner Social-Educational NGO | Armenia | 17 Jan 2024 – Current
- Volunteer of the Delegation of Austria at the European Weightlifting Championship 2023| Yerevan, Armenia | 14 Apr 2023 – 23 Apr 2023
- "Your friendly employer" Erasmus+ |Kraków, Poland| 6 Feb 2023 – 14 Feb 2023
- Ambassadors Fund for Summer Work and Travel USA 2022 Recipient
- Student Home | Yerevan, Armenia | 30 Aug 2021 – 10 Jun 2022
- Volunteer at the Big Christmas EXPO 2022
- Volunteer at DigiTec Expo 2021
Timeline
Open Data and Visualization Training
Hartak Research Center NGO
11.2024 - 11.2024
Product Support Executive (TAO)
Sportion AM
05.2024 - Current
Archive Data Visualization
Arm Speleo Network NGO
02.2024 - 01.2025
Data Science Intern
Team Telecom Armenia
06.2023 - 07.2023
Bachelor of Science - Information Technologies
National Polytechnic University of Armenia
Bachelor of Science - Information Technology
Lublin University of Technology
High School Diploma -
NPUA Vanadzor Branch High School
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