Summary
Overview
Work History
Education
Skills
Certification
Reading, playing chess,
Languages
Software
Timeline
David Vanyan

David Vanyan

Monitoring Specialist
Yerevan,ER

Summary

Detail-oriented and responsible IT Monitoring Specialist with proven experience in ensuring the stability and security of company IT infrastructure. Skilled in real-time system surveillance, rapid incident detection, and effective troubleshooting. Proficient with modern monitoring tools and platforms, able to quickly respond to incidents and collaborate efficiently with technical and business teams. Committed to continuous professional development and improving the quality of IT services through proactive monitoring and process optimization.

Overview

20
20
years of professional experience
4
4
Certifications
2
2
Language
5
5
years of post-secondary education

Work History

Jun Monitoring Specialist

Digitain Group
10.2023 - Current
  • Configured and maintained server monitoring solutions, including installation and setup of Zabbix agents and Prometheus exporters.
  • Automated configuration tasks using custom scripts and Jenkins CI/CD pipelines, streamlining deployment and management processes.
  • Developed automated server actions triggered directly from the Zabbix system, enabling rapid incident response and remediation.
  • Designed and supported automation for domain name configuration in CDN platforms such as Cloudflare, CDNetworks, Akamai, and NS1, utilizing Jenkins CI/CD.
  • Configured SMTP and email services for company clients, including automation of related processes to enhance reliability and efficiency.

Mid Technical Support Specialist

Digitain Group
01.2021 - 10.2023
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Resolved many technical support inquiries per day.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Diagnosed and troubleshot hardware, software and network issues.

Major in the Armenian Army

Ministry of Defense of the Republic of Armenia
08.2005 - 09.2020

Education

Bachelor of Science - Radio-electronic Engineer

Air Defense Academy of The Ground Forces, Smolensk
07.2000 - 08.2005

Skills

Log analysis

Certification

“Python Generation”: a course for beginners, Stepik.org

Reading, playing chess,

My hobbies of reading and playing chess have significantly contributed to my professional growth. Reading keeps me informed and adaptable, while chess sharpens my strategic thinking and problem-solving skills. Together, they enable me to approach challenges creatively and make well-informed decisions in my work.

Languages

English
Intermediate (B1)
Russian
Bilingual or Proficient (C2)

Software

Zabbix

Prometheus

Ansible

Terraform

Vagrant

Timeline

Zabbix Application and Network Monitoring

06-2024
Jun Monitoring Specialist - Digitain Group
10.2023 - Current

DevOps for Beginners, BDG

05-2022

“Python Generation”: a course for advanced learners, Stepik.org

05-2022

“Python Generation”: a course for beginners, Stepik.org

04-2021
Mid Technical Support Specialist - Digitain Group
01.2021 - 10.2023
Major in the Armenian Army - Ministry of Defense of the Republic of Armenia
08.2005 - 09.2020
Air Defense Academy of The Ground Forces - Bachelor of Science, Radio-electronic Engineer
07.2000 - 08.2005

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David VanyanMonitoring Specialist