David Mirzoyan

Results-driven and strategic Head of B2B Sales with big experience leading high-performing sales teams and driving revenue growth in competitive markets. Proven expertise in developing and executing sales strategies, building long-term client relationships, and exceeding revenue targets. Skilled in identifying market opportunities, negotiating complex deals, and fostering cross-functional collaboration to achieve business objectives. Adept at leveraging data-driven insights to optimize sales processes and deliver measurable results.

• Strategic Leadership
  
• Sales & Business Development
  
• Product & Solution Development
  
• Team Management
  
• Market Analysis

As a Project Manager I successfully led cross-functional teams to deliver complex projects on time, within scope, and under budget. My role involved planning, executing, and closing projects while ensuring alignment with organizational goals and stakeholder expectations. Below is a summary of my key responsibilities:

• Project Planning & Execution
  
• Team Leadership
  
• Quality Assurance
  
• Budget Management
  
• Reporting & Documentation

Founder and Project Manager of Automotive Posting Soft

Responsible for planning, executing, and closing project on time, within budget, and to required quality standards.
Key responsibilities include:
- Defining project scope, goals, and deliverables.
- Managing teams, resources, and budgets.
- Monitoring progress, mitigating risks, and solving issues.
- Ensuring quality assurance and stakeholder satisfaction.
- Using Agile, Scrum, or Waterfall methodologies and tools like Asana, Trello, and Basecamp.

• Project planning
• Team leadership, communication
• Risk management, problem-solving, and adaptability.
  
• Goal: Delivering high-value IT solutions that meet business objectives and user needs.

Detail-oriented Freight Broker with 3 years of experience coordinating logistics, negotiating rates, and ensuring timely delivery of goods. Skilled in building strong relationships with carriers and shippers, optimizing transportation routes, and resolving shipment issues efficiently. Proven ability to manage high-volume shipments, maintain compliance with regulations, and deliver cost-effective solutions to meet client needs

• Verified and noted count and condition of cargo received.
• Monitored market and negotiated rates based on trends.
• Planned routes for various shipments according to special events, customer needs and weather.
• Reduced errors in shipping documentation by implementing a thorough review process before submission.
• Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
• Contacted existing customers to update accounts and confirm deals.
• Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
• Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
• Developed strong relationships with carriers and shippers, fostering trust and loyalty.
• Negotiated competitive rates with carriers, resulting in cost savings for customers.
• Provided ongoing training and support to team members, elevating the overall level of expertise within the organization.
• Optimized routing options, minimizing transit times and reducing costs for customers.
• Conducted market research to stay informed on industry trends and competitor offerings, enabling strategic decision-making processes.

As a Restaurant Operations Manager, I oversaw the daily operations of high-volume restaurants, ensuring exceptional service, operational efficiency, and profitability. My role involved managing staff, optimizing processes, and delivering an outstanding dining experience for guests. Below is a summary of my key responsibilities:

Operational Management
Team Leadership
Customer Experience
Financial Performance
Inventory & Supply Chain Management
Process Improvement
Compliance & Safety

This role required strong leadership, organizational, and problem-solving skills, as well as a passion for delivering exceptional dining experiences. My ability to balance operational efficiency with customer satisfaction contributed to the success and growth of the restaurants I managed.

I led the strategic direction and operational management of multiple service centers, ensuring the delivery of high-quality customer support, technical services, and operational excellence. My role involved overseeing teams, optimizing processes, and driving customer satisfaction while achieving business objectives. Below is a summary of my key responsibilities:

• Strategic Leadership
• Operational Management
• Team Leadership
• Customer Satisfaction
• Performance Metrics
• Process Optimization
• Budget Management
• Training & Development
• Compliance & Safety
• Customer Retention & Growth
• Vendor & Supplier Management
• Improved customer satisfaction ratings by consistently delivering high-quality services on time and within budget.
• Developed strong relationships with key stakeholders to ensure alignment of service delivery goals and objectives.
• Implemented standardized procedures for incident management to minimize downtime during unplanned events or system outages.
• Spearheaded initiatives focused on enhancing employee engagement levels, contributing to improved department morale and retention rates.

As the Head of Home Delivery Department, I led the strategic planning and operational execution of home delivery services, ensuring timely, efficient, and customer-focused delivery solutions. My role involved managing logistics, optimizing delivery networks, and enhancing the overall customer experience. Below is a summary of my key responsibilities:

• Strategic Leadership
  
• Operational Management
  
• Team Leadership
  
• Customer Experience
  
• Logistics Optimization
  
• Performance Metrics
  
• Cost Management
  
• Technology Integration
  
• Compliance & Safety
  
• Vendor & Partner Management
  
• Customer Retention & Growth

• Managed store inventory and stock levels to maintain availability of products.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Managed team of 21 employees to maintain smooth-running operations of shop floor.
• Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.