Dana Nassar
Product Compliance Associate
Amman
Summary
Dynamic leader with a proven track record at Amazon, enhancing compliance processes and operational accuracy. Launched Argus Project and led SLA improvements, demonstrating problem-solving and strategic thinking. Proactive and results-oriented, with 2 years of experience in compliance operations, excelling in cross-department collaboration and driving operational excellence. Skilled in data analysis, team mentorship, and process optimization, thrived in fostering team growth and delivering impactful training initiatives. Recognized as a top performer with awards like ACE of Spades and Team Bond, reflecting commitment, collaboration, and achievement.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Product Compliance Associate
Amazon
12.2022 - Current
- Launched Argus Project, streamlining compliance processes and enhancing operational accuracy.
- Led SLA improvement initiatives.
- Created Collaboration with ACH and UPSC teams to improve cross-department efficiency and ensure compliance standards were met.
- Delivered training sessions and mentored new team members, promoting knowledge sharing and team growth.
- Recognized as a top performer through awards like ACE of Spades, Team Bond, and Unsung Heroes, reflecting commitment and impact.
Tour Operator
Travco Co.
02.2019 - 04.2019
- Devised and promoted holiday packages, working closely with hotels and transport providers.
- Built over 20 client relationships, enhancing customer satisfaction and repeat business.
- Collaborated with 10 management staff members to design lucrative tour packages.
Entrepreneur
Injaz Ltd.
01.2018 - 01.2019
- Developed innovative methods to streamline business operations and enhance efficiency.
- Delivered a professional project presentation to a panel of business leaders, demonstrating strong communication and strategic planning skills.
Event Organizing Assistant
Lana Bisharat Business Co.
03.2016 - 01.2017
- Coordinated events by scheduling meetings with clients and managing a team of 15 ushers.
- Ensured seamless on-site operations and addressed challenges effectively.
- Provided exceptional customer service, fostering positive relationships with stakeholders.
Education
M.D. - Management And Leadership
University of Pécs
Pécs, Hungary 04.2001 -
BBA - Business Administration
Princess Sumaya University For Technology
Amman- Jordan 04.2001 -
Skills
- Compliance and Regulatory Knowledge
- Leadership and People Management
- Data Analysis (Excel, SQL)
- Data-Driven Decision-Making
- Process Optimization and Training
- Team Building and Mentorship
- Problem-Solving and Strategic Thinking
Accomplishments
- Argus Project: Optimized compliance workflows, significantly enhancing process efficiency.
- ACH Collaboration with UPSC: Facilitated cross-departmental initiatives to streamline operations and meet compliance benchmarks.
- SLA Improvement Project: The project improved operational efficiency, enhanced SLA , and provided a scalable solution to track and mitigate SLA breaches.
Timeline
Product Compliance Associate
Amazon
12.2022 - Current
Tour Operator
Travco Co.
02.2019 - 04.2019
Entrepreneur
Injaz Ltd.
01.2018 - 01.2019
Event Organizing Assistant
Lana Bisharat Business Co.
03.2016 - 01.2017
M.D. - Management And Leadership
University of Pécs
04.2001 -
BBA - Business Administration
Princess Sumaya University For Technology
04.2001 -
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