Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dala Alheresh

Amman

Summary

Professional with extensive office support experience across diverse industries. Expertise in enhancing productivity through time management and organizational skills. Proven success in customer service, decision-making, and administrative tasks, including meeting coordination and travel arrangements. Strong mathematical and finance skills contribute to efficient operations and positive stakeholder engagement.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Imkan for Multi Construction Enterprises
Amman
04.2024 - Current
  • Managed incoming calls and directed inquiries to appropriate staff members.
  • Coordinated office supply inventory and placed orders as necessary.
  • Assisted in scheduling appointments and maintaining calendars for team members.
  • Prepared meeting materials and took minutes during departmental meetings.
  • Supported data entry tasks using Microsoft Excel and internal databases.
  • Organized files and maintained document management systems for easy access.
  • Provided administrative support by drafting correspondence and reports as needed.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

Telemarketer

Csc Beyond
Amman
01.2023 - 04.2024
  • Recorded customer information accurately in the CRM system.
  • Managed call scripts effectively to ensure consistent messaging.
  • Provided product information and answered customer inquiries promptly.
  • Maintained a positive attitude while handling customer objections professionally.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Developed relationships with customers to increase sales opportunities.
  • Maintained and recorded customer information in database.
  • Recorded accurate notes about each conversation into company database for future reference.

Call Center Representative

Crystel
Amman
10.2022 - 01.2023
  • Handled incoming calls and addressed customer concerns promptly and professionally.
  • Assisted customers with inquiries and provided information on products and services.
  • Collaborated with team members to improve call handling processes and strategies.
  • Documented customer interactions accurately in the company's database system.
  • Provided support to team leaders by relaying customer feedback for service improvement.
  • Followed scripts and guidelines to ensure consistent service delivery across all calls.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Education

BBA - Accounting

Amman Arab University
10-2027

High School Diploma -

Al Jandaweel Secondary School
Amman
08-2021

Skills

  • Microsoft Excel
  • Customer service
  • Data entry
  • Office administration
  • Human resources management (HRM)
  • Document control
  • Recordkeeping
  • Appointment scheduling
  • Human resource laws
  • Scheduling and calendar management
  • English fluency

Languages

Arabic
First Language
English
Advanced (C1)
C1

Timeline

Administrative Assistant

Imkan for Multi Construction Enterprises
04.2024 - Current

Telemarketer

Csc Beyond
01.2023 - 04.2024

Call Center Representative

Crystel
10.2022 - 01.2023

BBA - Accounting

Amman Arab University

High School Diploma -

Al Jandaweel Secondary School

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Dala Alheresh