Christine Shehata
Cairo
Summary
Detail-oriented professional with over 15 years of experience in administrative support, procurement, vendor management, office administration & human resources. Skilled in negotiating cost-effective contracts, streamlining supply chain operations, & delivering comprehensive support to cross-functional teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Coordinator & HR Support & QC
BMB Move
Sheraton, Heliopolis, Cairo
09.2017 - Current
- HR Support
- Manage employee vacation requests & approvals.
- Track & monitor daily/weekly attendance (clock-ins, absences, tardiness).
- Handle emails, calls, & professional communication with internal departments & external clients.
- Schedule meetings, interviews, HR events & maintain agendas.
- Quality Control & Service Center Support
- Assign tasks & monitor team performance to meet quality goals.
- Preparing quality reports for management.
- Evaluate supplier materials or components for compliance.
- Administrative
- Handling office tasks, such as filing, generating reports & presentations.
- Supports managers & employees through a variety of tasks related to organization, communication & maintenance.
- Write letters & send emails on behalf of our organization.
Administrative Coordinator & Office Manager
Agatex
Fifth Settlement, New Cairo
07.2016 - 08.2017
- Office Administration
- Oversee daily office operations, ensuring a smooth & efficient workflow.
- Tender Management
- Prepare, review, & submit tenders, ensuring compliance with company & client requirements.
- Maintain tender documentation, track deadlines, & ensure adherence to legal & regulatory standards.
- Facilities & Supplies
- Maintain office supplies inventory & liaise with service providers for equipment maintenance.
- Meeting & Event Coordination
- Organize internal meetings, conferences & team-building activities.
Administrative Assistant - Information Technology
Beshay Steel
Heliopolis, Cairo
07.2013 - 06.2016
- Help Desk in Information Technology (IT)
- Escalating issues that can't be resolved at the first level to more advanced technical support teams.
- Assisting employees with setting up & using software, hardware, & network services.
- Training users on how to use applications, hardware, & other systems effectively.
- Assisting with the setup of new equipment, such as PCs, laptops, or mobile devices, for end-users.
- Diagnosing & resolving technical problems related to software, hardware, or network connectivity.
- Procurement & Vendor Management
- Analyzing profiles, pricing & compliance to align with organizational goals.
- Negotiated contracts with suppliers.
- Monitored order fulfillment, ensuring on-time delivery through vendor communication.
- Maintained procurement databases, updating records of invoices, delivery timelines & vendor performance metrics.
- Produced reports & presentations for GM, improving data accessibility for strategic decision-making.
- Inventory & Resource Management
- Conducted monthly audits to anticipate supply needs, place orders & verify deliveries against purchase requests.
Customer Service - Call Center
Orange
WTC, Downtown, Giza
10.2010 - 06.2013
- Handled customer inquiries via phone & ensured timely & professional responses.
- Resolved complaints, processed orders & provided product/service information to ensure customer satisfaction.
- Floor Assistance & Team Coordination
- Assisted on the floor as a point of contact for new hires, providing real-time support & guidance.
- Support administrative staff, providing guidance & training as needed.
Education
Faculty of Foreign Trade
New Cairo Academy
01.2010
Skills
- Vendor Sourcing & Negotiation
- Contract Management & Compliance
- Procurement & Strategic Sourcing
- Inventory & Supply Chain Optimization
- HR Coordination & Employee Record Management
- Advanced MS Office Suite (Reports, Presentations)
- Cross-Functional Collaboration
- Problem Solving & Analytical Thinking
- MS Office (Advanced Excel, PowerPoint)
- ERP Systems (Oracle)
- HRIS (ZKTeco)
- Procurement Tools
- Communication
- Time management
References
References available upon request.
Certification
- Computerized Accounting from Vision Academy.
- Financial Accounting from Egypt Air.
Languages:
Arabic – Mother tongue.
English – Fluent.
French – Fair.
German – Basic.
Timeline
Technical Coordinator & HR Support & QC
BMB Move
09.2017 - Current
Administrative Coordinator & Office Manager
Agatex
07.2016 - 08.2017
Administrative Assistant - Information Technology
Beshay Steel
07.2013 - 06.2016
Customer Service - Call Center
Orange
10.2010 - 06.2013
Faculty of Foreign Trade
New Cairo Academy