BASMA SUWAIRKI
HR
Amman
Summary
Human Resources, Experienced in talent acquisition, employee relations, and organizational development. Skilled in developing and fostering a positive workplace culture, and driving employee engagement. Proven track record in managing recruitment processes, Seeking to leverage my expertise in a dynamic HR role where I can contribute to building a high-performing workforce.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
HR
Digital Cash for Information Technology
08.2023 - Current
- Optimized HR technology solutions for improved user experience and better data analysis capabilities.
- Streamlined recruitment processes by implementing innovative HR technology solutions.
- Managed complex HR projects, achieving successful outcomes within tight deadlines and budget constraints.
- Developed comprehensive HR policies and procedures, resulting in a more structured work environment.
- Collaborated with HR to update employee information, ensuring accurate salary adjustments and deductions.
- Ensured legal compliance in all HR matters, mitigating potential risks to the organization.
- Streamlined HR processes by implementing new software solutions and optimizing workflows.
- Provided support to dedicated HR programs to improve employee and manager work experience.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Organized successful press events, ensuring maximum exposure for product launches and announcements.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Sorted legal documents, filing and case materials in clear, orderly systems.
Reception and Management
Dental Clinic
1 2019 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Receptionist and Data Entry for Immigration, Labor, Economic, Medical/ ID and Passports System
Tasheel
01.2018 - 01.2019
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor's Degree in Interior Design Engineering -
Ajman University
09.2012 - 05.2017
Highschool Diploma - undefined
Al Alauaa High School
06.2012 - undefined
Skills
As Engineer:
- Auto Cad
- Sketch Up
As an Hr:
- MS-PowerPoint
- MS-Word
- MS-Excel
- MS-PowerPoint
- Teamwork and Collaboration
- Presentation Skills
- Interpersonal Communication
- Planning and Organization
- Customer Focus
- Detail-Oriented
- Human resources background
- Human resources administration
- Strategic Human Resources Planning
- Human resources knowledge
- Human resources policies
- Human Resources Department Processes
- Human Resources Collaboration
- Recruitment / Human Resources
Roles And Responsibilities
- Greeting and directing visitors and dealing with administrative problems and inquiries as appropriate.
- Serving as the spokesperson and a primary point of direct administrative contact and liaison with other employees, individuals, and external institutions and agencies.
- Scheduling appointments and organizing Calendar.
- Coordinate and oversee the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, and related activities.
- Partly assisted in new employees' on-boarding by introducing the sales processes and tools used.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using PowerPoint and Excel.
- Purchase and deal with modifications with vendor control applications.
- Research and pricing information and compare prices and quotations.
Personal Information
- Date of Birth: 03/09/95
- Nationality: Jordanian
Languages
Arabic
Proficient
C2
English
Upper intermediate
B2
Software
Microsoft 365
Timeline
HR
Digital Cash for Information Technology
08.2023 - Current
Receptionist and Data Entry for Immigration, Labor, Economic, Medical/ ID and Passports System
Tasheel
01.2018 - 01.2019
Bachelor's Degree in Interior Design Engineering -
Ajman University
09.2012 - 05.2017
Highschool Diploma - undefined
Al Alauaa High School
06.2012 - undefined
Reception and Management
Dental Clinic
1 2019 - 07.2023
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