Bara'ah AbuLaban

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Mentored new volunteers, fostering a supportive and inclusive team environment.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Boosted fundraising efforts, securing valuable donations through targeted campaigns.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.

• Recruited and managed a diverse team of volunteers, resulting in successful events with high participation rates.
• Increased awareness of community issues through targeted marketing campaigns and promotional materials.
• Coordinated large-scale community clean-up efforts, contributing to a cleaner and safer environment for residents.
• Assisted with special events and programs.
• Led group discussions and activities to meet different community needs.

Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.

• Processed travel documents accurately while adhering to strict guidelines, preventing security breaches or immigration issues.
• Enhanced customer satisfaction by efficiently managing check-in and boarding processes for passengers.
• Proactively identified potential issues in the boarding process and provided swift solutions to minimize disruptions.
• Collaborated with security personnel to ensure adherence to airport safety regulations and protocols.
• Verified identification and travel documents to efficiently board passengers for on-time departure.
• Maintained a clean and organized work environment, contributing to an efficient and pleasant atmosphere for both staff and passengers.
• Used airline computer system to create boarding passes.
• Assisted unaccompanied minors during their entire journey from check-in until they were safely transferred over to designated guardians.
• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
• Resolved various passenger issues by maintaining professionalism and effective communication at all times.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.