Balqees Alassi
Amman
Summary
Consultative sales and customer growth professional with 3+ years driving B2B/SaaS growth and customer success across e-commerce and logistics. Skilled in seller acquisition, pipeline management, and strong stakeholder relationships—backed by a cloud support background that bridges technical and business needs.
Overview
6
6
years of professional experience
Work History
Account Manager
Amazon
Amman
10.2023 - 02.2024
- Prospected and closed business to achieve quarterly quota targets for both the quantity and quality of sellers recruited.
- Identified, qualified, and acquired sellers, increasing their commitment to Amazon programs.
- Managed projects in mentorship, competitive analysis, and sales analysis, while sustaining existing book of business.
Sales Development Representative
Container xChange
Hamburg
11.2021 - 06.2022
- Researched, identified, and qualified new sales opportunities, contributing to pipeline growth.
- Mastered CRM system to report critical activities and insights throughout sales process, enhancing data-driven decision-making.
- Preselected decision-makers and collaborated with marketing team to optimize lead qualification and customer approach, improving targeting strategies.
Cloud Support Specialist
Estarta Solutions
Amman
04.2020 - 04.2021
- Provided technical support to a global list of customers that are building mission-critical applications on top of different cloud services.
- Collaborated with software developers and technical support professionals to provide build guidance for 24x7 cloud operations.
- Closed tickets within SLA commitments to ensure timely customer support.
- Engaged with Cisco partners to improve service delivery and customer satisfaction.
Telesales Executive
OSN
Amman
07.2018 - 04.2020
- Proven track record of boosting month-to-month sales figures by+100%.
- Tailored sales techniques to clients and promoted products based on their specific needs.
- Managed all channels (outbound/inbound, live chat, emails) to consistently meet service level requirements.
- Collaborated with technical, product management, and service personnel to maintain up-to-date knowledge of company offerings and business policies.
Education
Bachelor - French Language and Literature
Al Al-Bayt University
Skills
- Customer Relationship Management (CRM)
- Software as a Service (SaaS)
- Cloud Applications
- Business-to-Business (B2B)
- Negotiation
- Corporate Communications
- Computer Literacy
- Attention to Detail
- Dedicated team player
- Microsoft Office
- Account management
References
References available upon request
Timeline
Account Manager
Amazon
10.2023 - 02.2024
Sales Development Representative
Container xChange
11.2021 - 06.2022
Cloud Support Specialist
Estarta Solutions
04.2020 - 04.2021
Telesales Executive
OSN
07.2018 - 04.2020
Bachelor - French Language and Literature
Al Al-Bayt University