Driven Call Center Agent from Golden Meal Restaurant, excelled in resolving customer issues and maintaining satisfaction through expert problem-solving and communication skills. Leveraged analytical thinking and proficient software knowledge to enhance team development and call center operations, achieving high customer service standards without exceeding a 55-word limit. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Problem-solving skills
Customer communications
Call Center Operations
Customer Education
Typing Speed
Resolving issues
Team Development
Issue Resolution
Call Center Customer Service
Proficient in [Software]
Computer Skills
Calm and Professional Under Pressure
Excellent Communication
Problem-Solving
Problem-solving abilities
Active Listening
Attention to Detail
Analytical Thinking