Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bader AbuTahoon

Computer Science Student
Amman

Summary

Driven Call Center Agent from Golden Meal Restaurant, excelled in resolving customer issues and maintaining satisfaction through expert problem-solving and communication skills. Leveraged analytical thinking and proficient software knowledge to enhance team development and call center operations, achieving high customer service standards without exceeding a 55-word limit. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.

Overview

1
1
year of professional experience

Work History

Call Center Agent

Golden Meal Resturant
05.2023 - 07.2024
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Computer Science - Computer And Information Sciences

Applied Science University
Amman
04.2001 -

Skills

Problem-solving skills

Customer communications

Call Center Operations

Customer Education

Typing Speed

Resolving issues

Team Development

Issue Resolution

Call Center Customer Service

Proficient in [Software]

Computer Skills

Calm and Professional Under Pressure

Excellent Communication

Problem-Solving

Problem-solving abilities

Active Listening

Attention to Detail

Analytical Thinking

Timeline

Call Center Agent

Golden Meal Resturant
05.2023 - 07.2024

Bachelor of Computer Science - Computer And Information Sciences

Applied Science University
04.2001 -
Bader AbuTahoonComputer Science Student