Azad Gasratov
Yerevan,ER
Summary
Business development and marketing specialist with a cross-functional background in life sciences, digital operations, and customer support. Proven experience managing outbound campaigns, CRM workflows, and lead qualification for biotech, pharma, and clinical research clients. Previously worked in the high-volume iGaming industry, gaining strong communication, support, and cross-team coordination skills. Skilled in email automation, LinkedIn prospecting, and multilingual outreach. Combines structured thinking and service-oriented mindset with a deep understanding of the life sciences ecosystem to drive scalable growth and engagement.
Overview
9
9
years of professional experience
Work History
Business Development Specialist
BD as a Service
10.2022 - Current
- Planned and executed outbound lead generation campaigns targeting decision-makers across the life sciences sector
- Conducted lead segmentation and qualification based on company profile, pipeline stage, and therapeutic focus
- Created and optimized email sequences, including A/B testing for subject lines and messaging
- Performed in-depth LinkedIn research to identify high-value prospects
- Built and managed CRM workflows to streamline outreach and reporting
- Collaborated with marketing teams to align outreach with brand voice and positioning
- Contributed to sustained pipeline growth and improved campaign performance across multiple projects
Business Development Specialist
Syntekabio Inc.
08.2023 - Current
Customer Support Administrator
Undisclosed Company (NDA Signed), IGaming
12.2023 - 09.2024
- Provided full-cycle customer support via live chat and email in the online gaming industry
- Assisted users with deposits, withdrawals, account access, and website navigation
- Collaborated with internal departments (Security, Payments, Technical Support) to resolve player issues
- Maintained high service standards in a fast-paced, high-volume environment
- Ensured compliance with internal procedures and confidentiality agreements
Oral and Maxillofacial Surgeon
Saratov State Clinical Hospital №9
09.2016 - 09.2022
- Performed diagnosis and surgical treatment of inflammatory, traumatic, and neoplastic conditions of the head and neck.
- Conducted complex maxillofacial surgeries including reconstruction and aesthetic operations.
- Executed removal of tumors, jaw cysts, and other head/neck neoplasms.
- Provided pre- and post-operative care, ensuring high patient satisfaction and safety.
- Collaborated with multidisciplinary teams in hospital setting.
Assistant Lecturer – Department of Maxillofacial
Saratov State Medical University
01.2018 - 09.2020
- Delivered lectures and practical training for students of dental and medical faculties (3rd–6th years).
- Supervised clinical practice in surgical dentistry and oral/maxillofacial surgery.
- Participated in academic research, published peer-reviewed articles in national and international journals.
- Presented at scientific conferences and contributed to curriculum development.
Education
Doctor of Dental Surgery (DDS), Specialist Degree -
Saratov State Medical University Named After V.I. Razumovsky
08-2018
Gen Practitioner in Dentistry, Specialist Degree -
Saratov State Medical University Named After V.I. Razumovsky
08-2016
Skills
- Lead generation
- Market segmentation and ICP targeting
- Lead qualification based on industry, product, and development stage
- Email campaign creation and A/B testing
- CRM pipeline setup and automation
- B2B copywriting
- LinkedIn research and prospect mapping
- Data organization and reporting using Google Sheets / Excel
- Customer support via live chat and email in high-volume environments
- Cross-functional coordination with Payments, Security, and Tech teams
- Adherence to internal procedures, SLAs, and confidentiality standards
- Strong understanding of the life sciences ecosystem (CROs, biotech, pharma)
Languages
English
Intermediate (B1)
Spanish
Elementary (A2)
Russian
Bilingual or Proficient (C2)
Timeline
Customer Support Administrator
Undisclosed Company (NDA Signed), IGaming
12.2023 - 09.2024
Business Development Specialist
Syntekabio Inc.
08.2023 - Current
Business Development Specialist
BD as a Service
10.2022 - Current
Assistant Lecturer – Department of Maxillofacial
Saratov State Medical University
01.2018 - 09.2020
Oral and Maxillofacial Surgeon
Saratov State Clinical Hospital №9
09.2016 - 09.2022
Doctor of Dental Surgery (DDS), Specialist Degree -
Saratov State Medical University Named After V.I. Razumovsky
Gen Practitioner in Dentistry, Specialist Degree -
Saratov State Medical University Named After V.I. Razumovsky
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