AYSER ALMANASEER
Aqaba
Summary
Dynamic customer service professional with experience at Crystel/Qatar PHCC, recognized for enhancing operational efficiency and achieving high customer satisfaction. Proficient in technical troubleshooting and active listening, I excel in resolving issues and fostering strong customer relationships, ensuring a positive experience for all clients.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Crystel/Qatar primary health care centers(PHCC)
Aqaba
12.2024 - Current
- Streamlined customer service processes to enhance operational efficiency.
- Achieved high customer satisfaction through accurate and helpful responses.
Cashier
Supermarket
01.2023 - 11.2024
- Customer Service: Providing friendly and helpful service to customers. This includes answering questions, addressing concerns, and assisting with bagging groceries.
- Handling Difficult Situations: Dealing with customer complaints or issues professionally and calmly.
Ship Agent
01.2021 - 01.2023
- Communication: Acting as the main point of contact between the ship's master (captain) and the port authorities, terminal operators, and other relevant parties.
- Problem Solving: Addressing any issues that arise during the ship's port stay, including delays, equipment malfunctions, or logistical challenges.
Flower Coordinator
01.2019 - 01.2021
- Coordination: Collaborating with other event vendors, such as wedding planners, venue managers, and decorators, to ensure that the floral arrangements integrate seamlessly with the overall event setup.
- Design and Planning: Creating floral designs and arrangements based on the client's preferences and the event's requirements. This includes centerpieces, bouquets, corsages, and other floral decorations.
Education
ENGLISH TRANSLATION - Linguistics
Balqa Applied University
01.2022
Skills
- Language Proficiency
- Cultural Understanding
- Computer skills
- Time management
- Team collaboration
- Communication skills
- Technical troubleshooting
- Customer relationship management
- Active listening
- Problem solving
- Outstanding communication skills
- Customer focus
- Warranty claims
Languages
- Arabic, NATIVE Speaker
- English, Proficient
Timeline
Customer Service Agent
Crystel/Qatar primary health care centers(PHCC)
12.2024 - Current
Cashier
Supermarket
01.2023 - 11.2024
Ship Agent
01.2021 - 01.2023
Flower Coordinator
01.2019 - 01.2021
ENGLISH TRANSLATION - Linguistics
Balqa Applied University
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