Aspram Grigoryan
Yerevan,ER
Summary
Accomplished hospitality management professional aiming to utilize leadership skills, operational proficiency, and commitment to customer service excellence in a senior management position within hospitality or restaurant sectors.
Overview
11
11
years of professional experience
Work History
Restaurant General Manager
Courtyard by Marriott Yerevan
Yerevan
02.2024 - 06.2025
- Part of the hotel pre-opening team, responsible for establishing restaurant operations and service standards.
- Key Operational, Administrative & Marketing Skills
- Wine list development and menu creation
- Staff recruitment, onboarding, and training programs
- Event planning and organisation for in-house and private functions
- Breakfast buffet setups and presentation standards
- Room service menu design, operational procedures, and service standards
- Adding and updating menu items in POS systems (Micros, Seven Rooms)
- Price generation and cost control
- Monthly inventory management and stock control
- Supplier negotiations and order coordination
- Active participation in marketing team meetings, contributing creative ideas for promotions and campaigns
- Oversight of day-to-day operational and administrative workflows
- Provide leadership and direction to the restaurant team.
- Oversee daily operations, budgeting, and staff performance.
- Implement and monitor service standards to ensure exceptional guest experiences.
Restaurant Manager
ASADOR
09.2018 - 02.2024
- Managed restaurant operations and customer service.
- Supervised, trained, and scheduled a team of up to 10 staff members.
- Handled problem resolution and ensured customer satisfaction.
- Recommended wine selections to guests and managed wine inventory.
- Worked with iiko POS system.
- Oversaw daily restaurant operations and staff management to ensure smooth service.
- Coordinated schedules for staff to optimize coverage during peak hours effectively.
- Maintained inventory levels and ordered supplies to meet kitchen demands efficiently.
- Developed and implemented training programs for new team members to enhance skills.
Wine Specialist
Wine Republic
yerevan
02.2014 - 03.2023
- Represented the restaurant as a wine specialist on an international trip to Italy’s Prosecco Valley in collaboration with Armenia Wine Company.
- Curated wine selections to enhance customer experience and satisfaction.
- Conducted staff training on wine knowledge and sales techniques.
- Presented guests with wine lists, upselling higher-end bottles by proposing several options in various price ranges.
- Reviewed wine list regularly in line with current trends, list appeals to diverse customer base.
Restaurant Supervisor (Pre-opening Team)
Hard Rock Cafe Yerevan
Yerevan
06.2022 - 09.2022
- Led a team of 4 specialists during pre-opening preparations.
- Organized daily operations, staff schedules, and guest communications.
- Managed phone calls, reservations, and order taking.
- Supervised daily restaurant operations to ensure smooth service flow.
- Coordinated staff scheduling to maintain optimal coverage during peak hours.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Assisted in implementing promotional events to boost customer engagement.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Bachelor's Degree - International Relations
Yerevan State University
Yerevan, Armenia01.2018
Front-End Development - HTML, CSS, JavaScript
Basic IT Center
Skills
- Restaurant Operations Management
- Menu development
- Hospitality Software: Micros System, SevenRooms, Oasys Payroll System, HRC
- Customer relationship management
- Employee scheduling
- Effective communication
- Time management
- Conflict resolution
- Staff Training & Development
- Strategic Planning & Quality Control
Websites
Personal Information
Languages
Armenian
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
ADDITIONAL QUALIFICATIONS & COMPETENCIES
- Knowledge of MS Word, Excel, PowerPoint,
- Excellent communication skills in Armenian, English, and Russian, both written and verbal
- Strong analytical, prioritization, and negotiation skills; quick learner
- Experience in usability and customer-focused design
- Passion for building great products to solve customer and business problems
- High organizational skills and sense of responsibility
- Excellent time management skills
- Proficient in professional email writing and correspondence for clear and effective business communication
- Proven track record of meeting deadlines, working under pressure, and managing multiple tasks
- Creative thinker with a visionary and outside-the-box approach
- Basic knowledge of IT
Timeline
Restaurant General Manager
Courtyard by Marriott Yerevan
02.2024 - 06.2025
Restaurant Supervisor (Pre-opening Team)
Hard Rock Cafe Yerevan
06.2022 - 09.2022
Restaurant Manager
ASADOR
09.2018 - 02.2024
Wine Specialist
Wine Republic
02.2014 - 03.2023
Bachelor's Degree - International Relations
Yerevan State University
Front-End Development - HTML, CSS, JavaScript
Basic IT Center