Arwa Almalahim

• Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
• Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
• Provided ongoing training sessions for clients in order to maximize software adoption and utilization.
• Reduced churn rates by identifying at-risk customers and implementing targeted retention strategies.
• Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
• Boosted customer retention rates through proactive communication and building strong relationships.
• Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
• Responded to customer requests for products, services, and company information.

1- Manage a portfolio of existing clients, ensuring their satisfaction and retention.
2- Identify and pursue new business opportunities by conducting research and conducting outbound reach.
3- Develop and maintain relationships with clients, including regular meetings and follow-up communication.
4- Prepare and deliver sales presentations and proposals to potential and existing clients.
5- Collaborate with internal teams, such as marketing and customer service, to ensure a cohesive and consistent experience for clients.
6- Meet or exceed sales targets and goals
7- Stay up-to-date with industry trends and developments

8- Provided timely customer service support to resolve any issues quickly and efficiently.

9- Analyzed market trends and identified potential opportunities for growth.

1- Working closely with sales department to monitor, support, manage and provide analytical reports to maintain and enhance logistic solutions/services to the shippers such as: Amazon/ASOS.

2- Working closely with IT & Delivery Solutions department to provide excellent customizing logistic services and solutions.

3- working closely with data analyst departments & operations to provide excellent performance reports and analyzing issues to provide solutions.

4- Organize and attend business meetings with partners to discuss performance and future opportunities.

5- Created test cases and scenarios for documentation and root cause analysis of bugs.

6- Produced custom representations such as bar graphs, pie charts and trend line charts for sales data.