Armine Melkonyan
Yerevan
Summary
Agile Product Owner with expertise in leading cross-functional teams to develop and launch digital products. Proficient in agile methodologies, requirements gathering, backlog refinement, and sprint planning. Demonstrated ability to align product vision with business objectives, resulting in successful product launches that meet user needs. Proven track record of managing product roadmaps and driving innovation in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Journey Expert
Ameriabank CJSC
01.2024 - Current
- Company Overview: Mortgage Product Team
- Creating detailed visual journey maps of the end to end customer journey from initial inquiry to loan approval and further maintenance
- Analysis of customer interactions through various channels and platforms
- Supporting API design and validation for mortgage journey steps
- Ensuring smooth interaction between customer-facing apps and backend mortgage processing systems
- Developing and reviewing test cases from a customer perspective
- Defining data requirements for customer profiles, application tracking
Project Manager
VTB Bank Armenia
01.2024 - 06.2024
- Company Overview: Software development and implementation division
- Gathered and elaborated technical requirements for creating new features in Automated banking system LSBank
- Ensured testing of newly implemented features and improvements in LSBank
- Supported the creation of detailed project reports and documentation for senior stakeholders
Product Owner
SevenSmarts LLC
01.2021 - 01.2024
- Company Overview: Mental Health Supporting Platform
- Discovered business needs and translated them into clear functional requirements
- Specified integration needs with third party services including payment gateways, CMS, notification sending services, etc.
- Collaborated with developers on data encryption, access controls, and secure communication protocols
- In collaborated with the technical team evaluated the technical feasibility of new ideas proposed by stakeholders.
Product Owner
SevenSmarts LLC
01.2021 - 01.2024
- Company Overview: Inventory Management System
- Created and owned the roadmap of system development
- Created, prioritized, and maintained the product backlog with features, enhancements, and bug fixes (stock tracking, reorder automation, warehouse management, etc.)
- Acted as the primary point of contact between business stakeholders and the development team
- Wrote detailed user stories, epics, and acceptance criteria related to inventory workflows (e.g., receiving goods, stock audits, inventory transfers)
Technical Writer
SevenSmarts LLC
01.2021 - 01.2024
- Company Overview: Learning Management System
- Developed technical documentation for system setup
- Created and maintained content for Help Center Users
- Wrote release notes for each LMS update
- Captured step-by-step guides with screenshots, videos, or diagrams.
Translation Project Coordinator
Idea Foundation
01.2017 - 01.2017
- Company Overview: Aurora Humanitarian Initiative
- Translation of art material, articles, scenarios, interview scripts
- Coordination of translated material in six languages
Quality Control Specialist
VivaCell-MTS
01.2010 - 01.2017
- Quality audit of company service centers;
- Generation of reports on the performance of the contact center
Administrative Assistant
VivaCell-MTS
01.2010 - 01.2017
- Organization of document flow within the department
- Scheduling and coordinating appointments and meetings
Translator
VivaCell-MTS
01.2010 - 01.2017
- Translation of legal documents, RFQs;
- Interpretation during extended board meetings
Education
Master - English language
Yerevan State Linguistic University
01.2008
Future Leaders Exchange Program Alumna
Central Mountain High School
01.2003
Skills
- Agile tools and project management software
- Design tools
- User story mapping
- MoSCoW prioritization
- Value vs effort analysis
- Communication and collaboration
- Leadership skills
- Problem-solving abilities
- Resilience
Certification
- Product Management Deep Dive | 2023
- Armenian Code Academy
- Product Management | 2022
Languages
Armenian
First Language
English
Proficient (C2)
C2
Russian
Advanced (C1)
C1
Timeline
Customer Journey Expert
Ameriabank CJSC
01.2024 - Current
Project Manager
VTB Bank Armenia
01.2024 - 06.2024
Product Owner
SevenSmarts LLC
01.2021 - 01.2024
Product Owner
SevenSmarts LLC
01.2021 - 01.2024
Technical Writer
SevenSmarts LLC
01.2021 - 01.2024
Translation Project Coordinator
Idea Foundation
01.2017 - 01.2017
Quality Control Specialist
VivaCell-MTS
01.2010 - 01.2017
Administrative Assistant
VivaCell-MTS
01.2010 - 01.2017
Translator
VivaCell-MTS
01.2010 - 01.2017
Master - English language
Yerevan State Linguistic University
Future Leaders Exchange Program Alumna
Central Mountain High School
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